REP U HBCU Apparel
United States
Reviews (2)
I've been using SPOD since the end of May 2020. May 28th to be exact. Their quality is great, but the "48 Hour" fulfillment seems to be false at this point, as I have had several orders so far and 2 of the orders are going on a week. Sitting in "waiting for production" queue. They have an option to message customer service on each order, and it has been 2-3 days between messages with no response from SPOD. I get that there are delays due to COVID. I just need some type of response.
Developer reply ·
Hello REP U HBCU Apparel, Thank you for your feedback, we're so sorry about the delays both in production and in getting back to you. Indeed, we have been struggling with reduced capacities in our production facilities and had to increase our production times. At the moment, it takes us about 7 business days to produce approximately 50% of the orders coming in. Approximately 90% are produced withing 10 business days. However, we will hopefully be able to increase capacities shortly to reduce the procution times again. Similarly, we have been dealing with a lot of incoming mails and phone calls and are in the process of reducing the backlog there as well. We try to be transparent about this and to update our merchants as best we can on the following FAQ page: https://faq.spod.com/hc/en-us/articles/360012726799-COVID-19-Updates-#article
CustomCat has a Customer Service superstar by the name of Jahaira. They were extremely helpful with a variant issue we were dealing with. They worked the with us for about 2 weeks, troubleshooting different things until we finally were able to track down the issue. I've never experienced such phenomenal support. I mean, THEY literally went over and above to solve our issue. We were damn near ready to hire them to our staff if we could. It really made us feel like our partnership was super valuable.
