Auto Performance Hub

I used GeekSeller for Shopify to eBay integration with a large inventory of tens of thousands of auto parts, and overall, the experience was positive, until I got $5 invoice for not doing anything, and because of that My account was suspended even after I uninstalled it from Shopify. Lucky me, I got out on time. I had to stop using it due to some specific requirements on my end. Hi, I noticed you changed your review from five stars to one star. I understand this may be related to a billing issue. Our system automatically pauses accounts when invoices go unpaid. If you would like to extend your trial, we’re happy to do that. Please contact our support team, and we can quickly reinstate your account and assist with anything you need. Since you previously had a positive experience with our app, we kindly ask that you reconsider and update your review. We’re here to help resolve any issues you encountered.

I’m not satisfied with the Accounts/Billing department — their response and issue resolution times are too slow. Customer support (outside of billing/accounts) has been helpful and knowledgeable on several occasions, which I appreciate. However, it’s very difficult to run an online business when account access is suddenly restricted without any prior notice or communication regarding a due payment. Proper and timely notifications are essential to avoid such disruptions. Today I sent cancellation request when i saw multiple charges on my credit card. Extra payment must be returned back as account was blocked for few days.

Even after multiple requests and chats, payouts have not been reactivated. As a result, our store remains ineligible for Collective. Very disappointing.

I attempted to test this product using the developer plan; however, it immediately prompted me to upgrade without providing an option to use it in developer mode. Unfortunately, this was a deal-breaker for me, as I wanted the opportunity to properly evaluate it before considering full implementation.

Despite having 24/7 customer service available via chat, I am yet to receive any resolution to the issues I am facing. The responses I get are limited to a single email per day, either requesting additional information or stating that I will be updated on the progress. The core issue is a SKU mismatch on all the items. If you are trying to run a serious e-commerce business, this platform may not meet your needs. I was informed that my case was forwarded to an engineering team that appears to be non-existent. very disappointed !

Customer care is virtually non-existent, as they merely direct customers to read through policies, terms & conditions, and other documentation to resolve issues independently. Responses are often vague, lacking specific reasons for account suspensions.