Shopify Marketplace Connect

Great app for bridging listings! I experienced a small syncing issue, but the customer service was excellent. Bernadeth was very friendly, helpful, and took the time to answer all my questions. Great customer support!

Reliable and fast customer service!

Very helpful service, Joy was such a great assistance!!

Jae was extremely helpful when I had an issue. Excellent support.

Leider viele Fehler

Robert was very helpful and took a good amount of time to look into many issues I was facing. He provided valuable information and guidance on how to proceed to make the corrections needed even though it was out of his scope to do so.

素晴らしいサービスでした。

Marco was very helpful and professional .

Very good support

Carlo is super patient and helpful.

The Customer Service is awesome!

Very patient and helpful. Thank you!

Great help.

Awesome support. It took some time, but the problem has been resolved. There were continuous updates and communication. Thank you.

Joy B, was wonderful in helping me map my products over to eBay - very knowledgeable support team.

Great 24 hr support. Solid features, and very affordable.

They are always quick to respond and help with any questions or issues I have.

customer support (I worked with josh) was AMAZING to help us troubleshoot any issues

Great customer support

Great customer service. Very responsive and resolve my issues in no time.

Starts okay for your business. Now completely unusable. It lists your items and then removes them reducing the price to zero. Very recent bugs and massive performance issues. If you're a early stage business this is a fine start point but if you have a inventory over 200 items and plan to list on other marketplaces, I highly recommend looking for a more polished tool - I'll be moving soon.

Excellent customer service

Using this app for so many years, great connect and customer service!

While I have found this a little challenging to use, as soon as I reach out for help the support is great! Clear information and instructions that solve my problem AND improve my skills at the same time.

Joshua R is a very helpful guy!

Great experience with the support team.

Very complicated app as you can expect, but the customer support is top tier, clear communication, everyone I have spoken to seems to know exactly how to resolve issues, much better than other app support than I am used to. Joshua was particularly great.

Great app with very reasonable pricing. The support is available 24/7, responsive, and extremely helpful they resolved my issue quickly and made the whole process easy. Highly recommended!

Customer support has been very helpful.

Doesn't work for Target. And the shopify support staff is even less capable than the application itself. I would love to know who is giving it 5 stars.

Reliable. Easy to use.

Very bad. no fix my problem. Leave to other app.

If I could give it zero stars, I would. Sync does not work. Screws up prices and inventory - your two most important data points. Oh, it also chokes trying to upload images. Cost me a lot of money in mistakes. Support tries, but is not helpful. Look elsewhere.

I don't pretend to know anything much about coding, but all I know is we used this app for years, and while clunky, it at least worked. That stopped about a month ago when their integration with Ebay stopped working. Despite assurances SEVERAL times from support that fixes were imminent, or had been implemented and just needed time to re-sync, nothing was actually fixed. We finally had to find another app to use for this (and they're working fine, so it's clearly an issue on this app's part, despite them trying to say it was Ebay's fault)

Die App bildet die Anbinund von Amazon via Shopify ab. Es ist keine "leichte" Software , wenn man einmal den Bogen raushaut läuft alles. Der Kundenservice , gerade "Aldrian" ist beeindruckend gut.

Shopify Marketplace Connect's eBay integration ceased to work last month, and despite week after week of promises from the developer that it would be back, it remains broken with no end in sight.

This app continually loses connection with our store - often within moments of connecting. The help team have escalated the issue to developers/engineers and this has been ongoing for weeks. We are switching to another provider as we cannot continue with this terrible level of service and support.

Revised - AGAIN, back to 1 star It's been WEEKS since they can properly fix the sync and listing functionality. Customer service said it was fixed, it is not. First, photos are not uploading, items are not listing, inventory is not syncing, and the app is changing store and eBay categories on its own. Their original fix was for us to go and list 1000s of items directly on eBay!! Isn't that what we pay you to do with this app?? We'll just switch to Litcommerce or CEDcommerce at that point. I have emailed for days with no reply. I do not think they will ever get a handle on this since it has NEVER worked 100% since taking it from Codisto. I'm not sure how they can be the top e-commerce platform and be so terrible at managing this app. OLD REVIEW: The original Codisto app was a 5 Star or higher. When Marketplace took this over they completely changed all the functionality around and took certain options out that brought this app backwards. They allowed us to revert back to the original app, which if you liked over this new version I would highly suggest requesting that while they play around with this new platform. We moved this from 1 star to 4 since they moved us back to the original interface and will move it to 5 when they can fix the new app.

App comoda ed efficace. La utilizzo per collegare Shopify a Ebay

Numerous issues arose a month ago using with eBay and haven't been fixed and with no timeframe.

I spent days trying to make this app work with ebay, but it's just not possible. I thought it was extremely slow, in most cases it would never load, due to our catalogue size (over 100k SKU's), but looking at the other reviews it seems that the app itself is not working. I was never able to upload any products to ebay, and moved over to other competitor apps

03-09-26 (12+ year complaint) Every year it's the same. They blame ebay for a connection issue and I end up having to manually write out all the orders and put them on 1st class loosing considerable time and money. Speak to ebay and they are not aware of any problems. This year it is worse as it's lasted 2 days so far.....chaos. 02-09-26 Absolute chaos. orders not coming through in time for cut off. It's getting worse. Support take too long and then 'escalate' into the abyss. Nobody know why it's not working and orders are stacking up 17-07-26 Support is still very slow Market place connect still doesn't update quantities and products are being sold without stock causing lots of problems. 09-07-26 It doesn't sync quantities. If Shopify states 0, Codisto is whatever it wants to be and therefore so is Ebay. It will allow sales when you have no stock. Support is virtually non existent and keeps getting worse. They'll respond but with nothing helpful beyond the basic. 19- 06-26 Still cannot trust the grid to make changes. I decreased all prices by 3% and the grid reduced the prices by £3... absolute mayhem sorting this out and the team have deleted the record of it which I think is quite shameful. 23-11-25 I've been with them over 3 years. It works with 15min - 1+ week lag. Support has slowly but surely gone down hill. Responses/ experience are limited to pre set dialogue - talking robots. You cannot rely on changes made on the product grid to update on eBay. Why do I endure it? Because it takes such a long time to set everything up! 1st day. Harry was very helpful. It seems very user friendly so far. I had a little trouble with importing old orders so I should have created a cut off point to have prevented that. 17-01-24 I have used this app for 2 years. I have tried all other integration apps over this time and stayed with Codisto/ Marketplace connect. Recently, the apps performance and customer support has dramatically dropped. Customer service have been corrupted with the 'cut/ paste link' solution disease. It's got so bad that the generic links have nothing to do with my inquiry. This has prompted me to see if there are better solutions. There's nothing worse than your livlihood being in jeopardy and nobody available to explain what's happened or to offer an apology.. 29-01-24 Situation is getting worse. I cannot access the app at all. It's now been over 2 months since the engineers have been working on listing malfunctions. There are now random lisintgs being duplicated. 1-2-24 A fix identified but no cause identified. Shopify Marketplace Connect are not willing to undo glitches; I will spend several hours clearing it up with no idea if it will happen again. 2-2-24 Syncing issues, ongoing, quantities do not update, out of stock items are bought and service metrics drop because items are unavailable. Syncing issues - Ongoing, descriptions and variants are not updates as improvements are made - 07/02/24 - Syncing is an ongoing problem and you need to periodically ask (several times as the first request doesn't always work) to force an update. I would guess every week to be sure all systems are go. 05-02-24 App is still not accessible, I have no way of checking or changing listings. 7-02-24 App is now accessible. 14-02-24 Mapping is unreliable. A lot of syncing problems are solved by 'editing in grid' which is the manual entry. This will only effect businesses that have a large number of listings. 15-02-24 Random images are corrupted and there's no mechanism to let you know. If an item is not selling 1st check if the images have been corrupted. 27-02-24 Once Harryl catches on that things are not right, he will take over and have a positive impact, making you feel looked after and well supported. Marketplace connect are still keen to develop their service. 10-06-24 Adrian was keen to provide easy, step by step instructions and followed up well, giving me confidence I was being looked after.

Patient and very helpful. I received great help today!

This ap has just randomly stopped working with no word from the developer. What used to be an awesome ap has turned into a nightmare.

It used to work just fine, although was always a bit slow. Now, it simply doesn't work. Inventory takes days to sync, new products take days before they appear on eBay, and as I type this, I can't even load the app. Terrible for a 1st party Shopify app.

The app is completely broken on every single level, and there is zero timeline for it to be fixed. They are not even publicly announcing an outage. I haven’t been able to publish inventory to eBay for weeks. Yet random items are being published to Amazon, a channel I haven’t sold on in YEARS. Inventory that is selling is not linking. Now the last three days nothing being sold on eBay is reflecting on Shopify, so it shows I have $0 in sales in Shopify despite selling hundreds on eBay. It’s affected my seller status on eBay already because I was unaware this was an issue. It will affect my credit limit with Shopify because it’s based on sales. I’m having to manually update my inventory for every single sale I make. I have 400+ listings that are backlogged to list on eBay. I have 300,000 listings (100,000 on eBay) and I have no way to confirm my inventory. This is when I should be able to ramp up for holiday sales. It’s been broken for three weeks already. They are going to destroy my small business, and are offering zero guidance on when (if ever) this will be fixed.

I do not recommend this app. One day, it simply stopped working properly with Walmart. The authorization started disconnecting, linked listings became unlinked, and inventory stopped syncing correctly. One minute the inventory is available on the marketplace, and the next minute it is gone without any action from my side. Email support is also very poor. You may wait two or three days for a response, and sometimes they do not reply at all.

Always helps me fix any issues i may have.

This app is completely worthless. Although the app is experiencing issues syncing with eBay, their support keeps insisting that the problem lies with eBay and its API. They maintain that their app has no issues and that they are just waiting for eBay to resolve the problem caused by their outage. However, a quick search on Shopify and Reddit forums reveals that this claim is a complete lie from the Marketplace Connect team.

Stopped working for eBay, the provider knows about it and has advised they do not have a fix that works, it has been weeks now and thousands of customers have no connection working with eBay to sync quantity anymore. Such a shame, if they do get it working again, I will update the review, but 2 weeks now and no fix at all, eBay is simply not connected to Marketplace connect anymore. Has cost my business thousands of dollars and there is no compensation at all.

August 2026: This App doesn't work at all. eBay Image Synch is completely broken. No integrated way to publish translations. I would highly recommend to use an alternative, rather than destroying your ebay seller account with this.

Leider muss ich eine 1-Sterne Bewertung abgeben. Bisher war ich eigentlich zufrieden. Aber Stand heute (30.08.2026) geht seit 14 Tagen nichts mehr. Änderungen an Artikeln, Bilderupload -> alles funktioniert nur noch zu 5%. Das kostet nicht nur Nerven sondern auch Geld, da neue Artikel nicht überspielt werden und Änderungen nicht übertragen. Der Support sagt "Wir warten ebenfalls auf ein Update von unserem Entwicklerteam und fragen fast stündlich nach" Ich werde mich nun nach einer Alternative umschauen, da ich nicht weiter auf Umsätze auf eBay verzichten will und kann.

The order was not imported, so the customer service staff fixed it manually.

This is my opinion only. My opinion is formed after evaluating it for 2 weeks along with competing products. Regarding my experience with it over the past few days. I totally agree. This is an absolutely senseless app , and with regard to being intuitive (like the many , many other similiar apps I use daily) This mess gets a zero regarding being intuitive, and the process flow ..... I wouldn;'t even call it that, because no process flow exists. Stay away.

I do not recommend this add on, when it works its great but when it doesn't work you end up with overselling items and listings not syncing. I have been a user for a long time but for the past month there have been breaking issues and when you reach out to support they say "there is a large backlog sorry"

App has a bit of a learning curve to it, some unique logic going on, but it has been quite robust, and their dedicated support team is fast, kind, and efficient!

For a core Shopify app this is not well supported. Be warned it will only match the first 100 product variants in a family, the rest won't sync. Support doesn't seem willing to upgrade their systems to support the now 2,000 variants you can have. The fact that Shopify promotes that you can sell on Marketplaces but doesn't give you a fully function app feels like misleading advertising to me.

Marketplace Connect used to be a useful app, but at the moment it simply cannot be relied on to run an eBay store. I am experiencing serious syncing problems with eBay. Images are not updating correctly, inventory is failing to sync properly, and I have now had a main product sell out on eBay without the stock being correctly updated. This creates a genuine risk of overselling and damage to an established eBay listing. The most frustrating part is that this does not appear to be an isolated problem. Other merchants are reporting very similar issues, yet there seems to be no clear explanation of what is happening or when it will be properly resolved. When an app is responsible for syncing listings, images and stock between Shopify and eBay, reliability is absolutely essential. These aren’t minor glitches — they directly affect sales and seller performance. Marketplace Connect is a great idea when it works, but in its current state I simply cannot trust it with my inventory or eBay listings. I hope Shopify treats the current problems seriously and gets the app back to being something merchants can depend on.

Move to LitCommerce ASAP and stop loosing sales!!. Really bad app now!! I have been using this app for about 2 years and was good but now it's not working and customer service are not helping with issues at all!!

Completely unusable. Inventory does not sync. Images do not sync with ebay consistently (or at all for new items) - we've been over 22 days without support being able to provide a solution beyond "we're looking into it" or "please allow time for the backlog to clear" If you have a large catalog, try another solution.

I always had a great experience with the support team every time I have issues. The service I received was excellent. They were professional, patient, and very helpful throughout the whole process. My issue was handled efficiently, and everything was explained clearly. I really appreciate the time and effort they took to assist me. Excellent customer service and highly recommended!

great service very knowledgeable

Rain was quick to help, and resolved one issue and gave me an update on the other.

Avoid this app at all costs! I have been using it since it was Codisto, and I never knew how bad it was at everything until I was forced to find another app. I never liked using it, but what pushed me over the edge was when it pretty much stopped syncing photos to eBay two weeks ago. Maybe 10% of my new listings actually got published, some of which took 2 or 3 days to publish. I set up demo meetings to evaluate 3 other apps, hoping I could find one that would work. This morning I started playing with LitCommerce, and it is honestly so good that I canceled my other two meetings. It is so well designed and intuitive that all I needed was a 5 minute setup video. By this afternoon I had all of my templates set up, all 346 of my items synced to the new app and published on eBay (with only a couple of errors), and THIS crappy app uninstalled! No telling how much money Marketplace Connect cost me in wasted time and lost sales over the last couple of weeks!

Joshua R. with customer support was so helpful and knowledgeable. He even gave me a heads-up on a current issue with ebay so I would know what was going on and help me be patient ;) Love Marketplace Connect and recommend this app for your business.

Edit: Since shopify acquired the app, I don't think it is developing its function as required as previously, and everytime there is an update to the features which impacts operation, we do not get update. Probably it is time to find another app to do the same job. Edit: 19th Aug Further more issue has been experienced about eBay listing can not be listed properly, getting to a pretty frustrated level that the support can not even provide transparency about progress of the issue getting fixed

Same problems as Emma Jean's review of August 17, 2026. Over the last year I have had REPEATED problems of pictures not syncing properly with eBay. Marketplace Connect would eventually fix them, but would tell me that the issue was on eBay's end and they are trying to resolve it. Now, in the last 30 days, no new pictures will be uploaded to current listings. Such as we already have a listing, have added additional variants with new SKUs and pictures, but the pictures won't upload. Now, in the last 15 days, I can't even create new listings on ebay. When I contact customer support, it takes about 24 hours to get a response (during the week - no weekend support) and get a repeated response - 'it's eBay's fault'. After 15 days of not being able to create new listings I've had enough. Will start experimenting with other apps.

Never write reviews but this one is needed. Have gone back and forth with support regarding this App all of a sudden not uploading to Ebay properly. At first you could get Live Support and then it switched to submitting a request overnight. I've had no response in over a week. App is great when it works. Super disappointing for a Shopify App. I'm over the poor support across the board. Stop with the A.I. Support. We spend a lot of money with you and expect something in return besides the POS being down, bad apps and poor customer support.

helpful app for Shopify. Customer service is helpful too.

Doesn't work.

Ein sehr netter Mitarbeiter konnte mir schnell helfen mein komplexes Problem zu lösen. Vielen Dank. Daumen hoch :)

so good

If I could leave zero stars, I would. The problem is not just the support; it's the app itself. I've spent weeks dealing with Marketplace Connect issues that continue to impact my business, sales channels, and ability to operate effectively. Even after extensive troubleshooting, product cleanup, variant cleanup, and countless hours of my own time, the issues remain unresolved. What's most frustrating is that the app appears to struggle with stale data, outdated mappings, synchronization issues, and lingering references to products or variants that no longer exist. In today's technology environment, I would expect a Shopify-supported marketplace integration to have better tools for clearing old data, refreshing mappings, rebuilding catalogs, and identifying synchronization conflicts. Other platforms and applications offer these capabilities, so it's difficult to understand why Marketplace Connect continues to struggle with them. Unfortunately, the support experience has made the situation even worse. Instead of receiving meaningful assistance, I've spent weeks being sent in circles, answering the same questions repeatedly, and receiving little to no actionable guidance. Only one support representative appeared knowledgeable and genuinely interested in helping solve the problem. Everyone else seemed focused on repeating troubleshooting steps rather than driving the case toward a resolution. As a small business owner, this is not a minor inconvenience. I have lost valuable time, delayed marketing campaigns, delayed marketplace growth, and experienced a significant impact on my ability to generate sales. Every day these issues remain unresolved affects my business. What is especially disappointing is that Shopify actively promotes this app and associates it with its platform. As a merchant, I expect better reliability, better escalation procedures, better communication, and better technical support. Instead, I've been left managing the problem largely on my own. The app needs significant improvement. The support organization needs significant improvement. More importantly, merchants need real solutions, not endless loops of questions and unresolved tickets.

Joshua was quick and professional. He resolved my issue in seconds! Thank you!

Ich vergebe 5 Sterne für den Suppor. Aldrian, Mary und Lou sind mir besonders positiv aufgefallen. Sie sind sehr geduldig und tun Ihr Bestes, alle Fragen so gut wie möglich zu klären.

This app is good when it work but all of sudden it cannot connect eBay. Customer support looked at the issue 3 weeks but still cannot come up with a resolution. This is affecting the daily operation badly when something just doesn't work all of sudden and without a fast resolution. I am disappointed and 1 star is giving to the support team.

Does what you need it to do... usually. The main problems we have with this app: - Doesn't properly sync inventory: this is a huge one because ebay will penalize you for cancelling an order for being out of stock - You have to navigate to certain pages in a certain order for functionality to work. For example, going to a product in shopify then hitting "view in marketplace connect" works to get you to that page. But functionality like listing or delisting the product? That tends to break unless you go to listings, search the product and then get there that way. Very finnicky and while support is responsive, they're mostly just reading off a script and it takes a lot of back and forth before you get competent help.

Be Really Careful when you are using Marketplace connect. i had accidentally imported all amazon orders(4000+) to my Shopify store. There was no way to delete or cancel import. Contacted Support but they told couldn't do anything. We were also billed £15000 for these imported order which were processed, fulfilled by Amazon which is absolutely ridiculous. Also contacted Shopify Support and was disappointed as they said the same thing. Finally Got this app which was able to delete orders and very Thankful to the developers of Bulk Delete Imports(https://apps.shopify.com/bulk-delete-orders)

Great Support Provided by the Shopify Connect App.

They provide excellent support.

Excellent, responsive, helpful customer support. They were very patient with my issue and very professional!

Michael Thanks! He provided outstanding support from start to finish. He was patient, knowledgeable, and quick to respond to every question I had. He saved me a significant amount of time by resolving my issues efficiently and making the entire setup process much easier. Marketplace Connect has been a great tool for managing my listings, and Michael's excellent customer service made the experience even better. Thank you, Michael, for your professionalism and dedication. Highly recommended!

Fixed my issue. Many thanks.