Super Cheap Fabrics
Australia
Reviews (4)
One of the best apps I have used
Developer reply ·
One of the best reviews - thank you so much from our whole team! ❤️
The app is truly amazing, and the process to sync the products is also very easy. Joseph helped me with syncing the products that I couldn't.
I would give 0 stars if I could. This app quite literally broke my website. Customers on my store wouldn't be able to check-out which really affected my sales. We are lucky we caught onto it quickly, because if we didn't that's thousands of dollars down the drain because of a poorly built application. Would give 0 stars if I could. I'm extremely lucky I take daily backups, if I didn't I would be totally screwed as THE REVERT CHANGES OPTION that the APP PROVIDES didn't even rectify the problem that IT caused.
Developer reply ·
Hey there, thanks for your feedback! I'm so sorry you had this experience. We've looked into it and our server was backed up on launch day which caused the revert changes feature to lag. We've beefed up our server and added an extra emergency backup so this doesn't happen again! We also looked into making our theme preview system clearer. Our intention was for the preview to allow you to test out your site to make sure nothing was broken before anything gets seen by a customer. It looks like we did a poor job in making that clear in the interface. We're working on additional checklists now to make the process of checking easier. Again, I'm so sorry you had this experience. I'd love to make it right. I've already emailed you, but if you get in touch at alex@rvere.com, I'll make sure your shop reaches the best speeds possible.
