The Pop Culture
France
Reviews (2)
Instagram photos regulary disappear on gallery, support said that this is normal and that I have to constantly go into the app and click "refresh" so it refresh the account URLs.. This is a nonsense that this app do not do that automatically...
Developer reply ·
We're really sorry to hear that you haven't enjoyed using our app. Instagram and Facebook's API have a bug that affects all apps using it. It's something they have acknowledged but have not committed to fixing and it means that occasionally, image URLs will change and need to be refreshed. Instead of leaving our users without any solutions, we have implemented workarounds on our end to help reduce the impact of this on our users. This includes the ability to Refresh images immediately and we also run automatic refreshes in the backend. We're glad to see you're still using the app on your store, and sincerely hope it's returning the boost to your conversion funnels and brand image that we strive to provide at Covet.pics! If anyone has questions about the Facebook API and how it affects their galleries, don't hesitate to reach out to us at support@spacesquirrel.co We're more than happy to help in any way we can as we continue to look at ways to reduce the impact of this on our users. -Dom, Co-Founder
Customer care - after long discussions, support was very helpful by tweaking the code of the app to add title below reviews.
Developer reply ·
Hey there again, This is the developer of SmartTabs writing you. Sorry for the confusion caused, but let me explain the situation. 1. We do not edit, alter or modify the reviews block in any way. We only move It to the tab without removing any content. 2. When deactivating the reviews tab, the title that you want cannot still be seen: https://prnt.sc/rjhkr3 So the issue is with the reviews app. 3. We cannot contact the review app directly, our emails get ignored. That's why our customer do that for themselves. I deactivated the reviews tab in our app and you should check for yourself. You will see how It displays by default and then contact the review app. They will see that the issue is from their end and we cannot do anything about It.
