Bloom Audio

Ben delivered excellent and swift support connected to a quasi-complex issue related to a state tax deficiency that was no fault of ours. Not only did Ben deliver the clarifying support, he stated that Numeral would cover the costs if it wasn't resolved satisfactorily by the state. Ultimately, Numeral cleared the issue with the state and all is well. Ben advanced the solution here with significant speed and I couldn't have felt more cared for as a Numeral client.

Great experience with their support! Very responsive and helpful. So far the app has been great as well.

I used this service to correct our store integrations to the Google platform and to get a head-start on proper connection to the new GA4 platform. They were very responsive and helpful with a clear process. A big missing piece for us was Google's tag manager. If you have fairly good knowledge of Google analytics and GMC etc. with some decent web dev experience, you probably would not need this service as I did not see any particular value-add other than ensuring proper setup. But for those that may be a bit out of their league, this was VERY helpful. I really appreciated how they explained exactly what was done upon completion, and it was rewarding and refreshing to see our data flowing properly once again.

There were some hiccups during the setup, but the support was fast and able to resolved all of our issues.

Excellent customer service tool. We went from a segmented 3rd party chat, e-mail and social media support model to re:Amaze. We tried Gorgias initially but wound up with re:Amaze instead. Gorgias was great for novice users and made for an easy kick-off. But for the more mature integrator with a technical background, re:Amaze came with way more features. Support is PHENOMINAL. They are literally a quick chat away. RARELY could they not provide an answer on the spot, and all escalations were handled timely and professionally. While not perfect (no one is), feature requests (such as unique notifications per incoming channel) are well-received. The only downside I could add is potentially the price. For us, it's reasonable, but I am sure for a larger organization that per-seat cost would be tough. Truthfully, for the product and service, it's completely reasonable. So if you aren't a complete tech-newb, re:Amaze is the best. If your technical competency is very weak, you may struggle in the beginning.

Fantastic team and GREAT support. Fast, courteous, and helpful in every interaction. Wholeheartedly recommended.

You get what you pay for. Eric provides great service. We began seeing Rich Results in about 2 weeks.

Excellent app, but the real reason to go with it is for the excellent support. You WILL need help at some point and Kumar has always been quick to respond and very helpful. Highly recommended.