Petit Playa
Australia
Reviews (3)
All the judge me team are just fantastic and a fantastic app that fits perfectly with my brand (especially so thanks to all their custom coding to fit my needs!)
The Starshipit Support member has made unauthorised charges on my account for shipments that should never have been reprocessed, I have explained this in detail to her and asked her to refund me for these charges and she has completely dismissed me saying "No it doesn't double charge you" and I've shown her the proof of being double charged. I have used Starshipit since 2019 for different companies and without a doubt, it is falling into failure in this most recent experience. I used to be able to talk to someone on the phone for all the issues that arise - and my goodness do they arise frequently - but now that's impossible. Sorry to write such a keyboard warrior review, something I loathe people doing, but in the context of them spending my money and creating labels without my consent (on preorders as well that can't yet ship, yet now my customers have been told have shipped - cue me spending ages fixing this)... I have to say something and try and get their attention as the support person is dismissing my request for a refund.
Developer reply ·
Hi Team Petit Playa, We're sorry for the charge on your account and the support issue you experienced. Your feedback has been noted and shared with our support team. We're glad we could resolve the payment, and we appreciate your understanding. We look forward to continuing our partnership. If you need any further assistance, please contact our support team. Best regards, Team Starshipit
Robert, the CTO, has gone above and beyond in assisting with custom CSS changes - all whilst I was on the free plan no less! Having also tested other Preorder apps such as Notify!, so far I would say this is the best option including the high threshold for preorders and most of all, the personable assistance they provide.
