Sacred Pet Boutique

Had a problem installing Judge.me, but help was at hand, and quick at communicating as well as solving the problem. Thanks Soufiane for your help.

It isn't the first time I have committed to an app only to find the documentation is sparce. Which is why great support is important. When trying to add a video tab.... there was nothing and i wondered if I had bought a lemon. I sent a ticket to Station Support and got a response next day which gave me detailed instructions about how to add a video tab. Good to know they respond fast and accurately to any questions.

This app worked really well until about 1 month ago. For no reason it decided to not track parcels and not email customers with tracking numbers. When we needed support... all we got was a false hope promise that they were look into the problem. We have waited over a month and have decided to move on to a more reliable app. UPDATE I have changed my original score from 2 stars to 4 stars. The support people really made the difference with this issue. They were in constant contact with us and even had a personal call to help us work through the issue. While the fault was not their doing (Australia Post made some changes but didn't notify anyone), it did take too long, too many emails and a poor review before it became a priority to fix the issue. We are back on track thanks to the Aftership support team.