Natural Farm Shop
United States
Reviews (4)
I've been beyond impressed by the capabilities of VideoWise. I've been working closely with Kotryna from the VideoWise team, who helped with all implementation, recommendations, and has been very responsive and helpful throughout the entire time. I spent time demoing with various competitors - all of which are significantly overpriced and/or don't have the same user-friendliness as VideoWise. Highly recommended.
This app solves exactly the issue we had of wanting to hide just one product variant without hiding them all. And Raj was incredible in the set up process and offer promptly support and guided me through every step. Highly recommend this app.
App seemed to work but can't communicate with Amazon FBA so it's useless for us. Not happy with the customer service - it took them almost two hours to reply to my inquriy and then he explained that they don't support "pickup orders", when I asked why they're changing the message about shipping methods for subscriptions when sending it to amazon. From there, it took him another 20 minutes to my reply where I said I'm not asking about pickup orders... After another 2 hours going back and forth, I gave up and realize this app doesn't work for us.
Developer reply ·
Thanks for your feedback on our new app, I'm sorry we weren't able to meet your expectations. The app is free and in a beta/launch phase until early 2021 while we work to expand functionality as much as possible. As for your specific issues integrating with Amazon FBA and the StandByte app, It should work with some configuration, but we don't have control over the "delivery method" language shown at checkout and relayed to Amazon FBA. That would be the responsibility of the StandByte app. You may also be able to configure Amazon FBA to read different values. Orders are now generated by Shopify and we don't have a ton of flexibility as we have to rely on their tools. They also control the checkout experience as everything is now processed through Shopify Checkout. That being said, we're willing to try and work through this issue and earn your business if you circle back. We'd love to help if we can.
Best customer service I've ever come across. I've had a few issues (nothing to do with ByteStand) and their help is over the top. Responds very quickly and give detailed help. She usually sends videos that takes me through the whole process. I'm very impressed!
