Concrete Lab
United Kingdom
Reviews (6)
Excellent app. If there are any issues the support is almost instant. Very happy!
Developer reply ·
Thank you so much for your amazing 5-star review! We truly appreciate your kind words, your feedback means a lot to us and motivates us to keep improving.
We've tested a few platforms now all with AI integrated. Most of them can be very hallucinatory in their responses and then there's a mad scramble to get back to the customer to give them the correct information. Its early days with Tidio but in our testing it's been absolutely spot on with all the questions, some of which have been quite technical. What I do like is that if its unsure then it will actually handoff to a human, but ask for information to clarify responses to future similar questions.
Developer reply ·
We appreciate you sharing your experience! Accuracy and responsible AI responses are very important to us, so it’s great to hear Tidio is performing reliably and handing conversations to humans when needed.
Excellent support. These guys are extremely quick to respond and solve issues efficiently.
Excellent app. Its made a big difference to how we promote our UGC.
Despite the poor reviews here, our experience is really good. We had an issue with sync failure and Daniel at Bold came back to use straight away and resolved the issue. Really great service guys. Thank you.
Great customer service. Really good app and not expensive.
