X POWER EYEWEAR
United States
Reviews (5)
I was assisted by Anne and the support was quick and our ranking went up. We've gone to multiple "page speed insight boosters" and this is the first one that has made a noticeable improvement. If the 6 months of support is as good as the initial support we'll be sticking with this.
Developer reply ·
It's fantastic to hear that you enjoyed our app 🤩 Your happiness motivates Anne and our team to keep going on and pushing for greater customer service. Just contact us whenever you need our support, we are here anytime for you. Sincerely, Sally.
Update 2 (1/19/22) We received an email explaining that the pricing is not based on unique products, but actually based on # of price changes. In our case, for 51 products, changing the price 2 times equates to 102 which bumps us to the next tier. Okay, fine then why were we charged 14.95 again the next month when I didn't adjust pricing? Nonsense. Update 1 (1/19/22) After posting the negative review we were immediately refunded with the reason of "The delay you are unsatisfied about appeared because Shopify writes off money from the store once a month, so we do not see a real write-off in our admin panel immediately." Completely ignoring the initial issue of the incorrect payment amount. [We only have 51 unique products so there's no way for us to even reach the next pricing tier.] According to our January Billing Cycle, we were once again charged for the 14.95(it was also refunded) even though, once again, we only have 51 unique products. Original Review: I need to specify that the app does work. However, the app charged me more for a higher plan even though we never met that plan's usage level. We contacted support and they said they would look into it, but they just left me hanging.
So far it seems easy to use. There's no hidden fees and is relatively robust for a free app. The customer service is not bad and until I run into any potential future issues the app is a 5 star for me. Update 8.02.21 Customer service is still great and the app still works as stated. It would be nice if there were slightly more customization options, but as free apps go, this is wonderful.
User-friendly interface. Clean editing process. Finally an automated email service that has all the options I need.
Smooth and powerful app. Great support even with free plan. I cannot say I have gotten a better support and function out of a free plan app before.
