Chase Street Accessories

The interface is great and setting up products is a piece of cake. I really wanted to be able to use this for all our custom clothing. However, it doesn't adjust when distributors' items are out of stock, so that forces you to refund a customer order if out of stock. That comes off as really unprofessional and made my business look bad, not to mention losing a sale. While customer service was very responsive, they had no fix for this issue. Edit - I'm taking this review from 3 stars to 2. This company has the strangest way of dealing with mediocre reviews. I told them precisely what the issue is (inability to predict when an item is out of stock), they told me they had no fix for the issue, I told them I wouldn't be able to use Printify anymore. They THEN sent an email asking me to remove my review or change it to a higher rating because "I believe I have covered every area of concern you had." They in no way addressed my concern other than saying they can't do anything about it. I'm very surprised they asked me to remove a review when the underlying issue still exists! Here is the customer service response to the out-of-stock issue: "You mentioned that you would like us to incorporate a system that automatically accounts for out of stock items and/or variants. I completely agree that that would be ideal. When it comes to items that are out of stock, we only find out when our print providers notify us. We have been in discussions with them lately trying to work out an effective system to notify our merchants when these issues occur. This is an issue we have been addressing and I can assure you that we are woking on an acceptable solution. For now, our policy concerning out of stock items is as follows... For temporary out of stock issues, no notice will be sent out. We expect these issues to be dealt with quickly and will be only a minor inconvenience. For out of stock matters that will be more lengthy, we will send out an email to all our merchants notifying you of the issue so you can make the necessary adjustments to your account. I totally understand that in some cases this can lead to some inconveniences. I would like to assure you that we are committed to finding a solution. Your patience and understanding are appreciated."

For chasestreetaccessories.com, this was super easy and painless to use! The ads for their paid service are unintrusive, so I might actually consider using some of them. The free service was excellent and worked very quickly.

This app AUTOMATICALLY edits your live theme instead of being able to install on a test theme. When you remove it, it doesn't remove any of the code. This is terrible. Update: The developers sent three emails AND called my physical store over the last 24 hours due to this review. They requested collaborator access to my store AFTER I had already removed the app. They sent information about how to remove the code, and asked that I remove this review. While this shows they likely have very responsive customer service, they clearly do not understand other small businesses. I cannot in good conscience give a higher score to a company that charges $50 for what is essentially beta software that edits live code. I understand that a one-star review is very damaging to startup company, but isn't that the point of reviews? I firmly believe this is an unprofessional way to run a beta (no matter how responsive customer service is), so I cannot change the score. I suspect this team does not have a lot of experience with software development because this is such a basic mistake and such an odd pricing structure. Also, please don't expect me to disrupt my busy day and get back to you immediately when this is your mistake. One email would have been enough followup, after which I might have chosen to respond.