My Harmony Tree
United States
Reviews (3)
After investigation we found out that our inventory with Amazon is not sync correctly. Contacted support and they said that they only update inventory when Shopify have quantity updated, but if order placed on Amazon directly then they don't update quantity on Shopify unless you turn on order sync as well. Now we have to process inventory count to fix quantity that wasn't updated, and it's hours of work.
Developer reply ·
Thanks for your feedback, We want to clarify that Marketplace Connect is designed to update inventory in Shopify when there is a quantity change in Shopify itself. For orders placed directly on Amazon, the inventory update on Shopify requires the order to be synced to your store. The inventory decrement is triggered by the action of pushing the order to Shopify, ensuring that all sales channels are accurately updated. We have reached out directly to further discuss. Nikki
The app posted ads all over the website without notifying! When I wanted to turn these off, the app said that I need to switch to paid plan to turn these ads off.. Hurted my conversion and reputation, be careful with this app! Hello, thanks for your feedback. Recently, we have implemented changes to our Free plan. Now to promote their ads in other stores for free, users need to publish other stores' ads on their websites in return. This is how our Free plan works. Over the last month, we have sent 3 email notifications to all free plan users, the last was sent on Thursday. Probably you have missed it. The ads are posted at the very bottom of product pages and do not harm reputation. Also, if you want to turn this off, you can do this on the Publisher page. In this case, it's natural, that your products will not be advertised as well. Please, if you need any assistance, reach out to our support. We're always ready to help.
After installing the app, product page gallery on mobile devices got frozen and customers couldn't swipe to see more images. After uninstalling the app, this issue got resolved. Looks like the app blocking product page gallery!
Developer reply ·
Hi Harmony Tree team, I want to clarify that the issue is coming from theme incompatibility, which means a small component on the product page is incompatible with DECO. Therefore, the product pictures can't be swiped on mobile. However, this could be solved with our support within 15 minutes. We understand your frustration in this situation. We try our best to make as many themes compatible as possible. But since there are several themes and many versions, we can't cover it all. We would deeply appreciate it if you could give us another chance to get this issue fixed. And we will be available as soon as you need. Best regards, Julie DECO Team
