Carpathian Jerky
Romania
Reviews (3)
One of the worst translation apps I've used. They take no responsibility and always blame someone else for any issue. I paid over €300 for translations, and I still had to manually fix missing parts myself. I honestly cannot recommend this app. Unfortunately, I'm now stuck with them because everything has already been translated through their system, and leaving would mean losing my entire investment. Please be extremely careful when choosing your translation app. You're often better off translating manually using ChatGPT – it’s far more cost-effective, and you have full control over the results.
Developer reply ·
Hi sir, This is Brown and we're deeply sorry for any inconvenience causing to your experience - We want to assure you that we never intend to pass the blame; we always strive to understand the root cause of any issue and provide the best possible solution. In some cases, the issue might stem from factors outside of our direct control - We've taken note of your specific concern regarding the lost translations. Just want to shed some light on why that might have occurred. When you switch to a new theme on Shopify, it's essentially seen as a completely different structure by the system, even if it's a duplicated theme. Each theme has its own unique ID and content structure. Therefore, theme-specific translations need to be redone when you change themes - Although this doesn't solve the immediate problem, we hope it clarifies why this happened and we have seen that one of my colleagues has reached out you via email with clear explanation, please let them know if you need further support. Best Regards Brown Transcy by OneCommerce
Terrible app. You manually translate content on their platform, but the changes never reflect in your store. Their support team constantly tries to shift the blame, claiming it's an issue with Shopify or other apps, but never their fault. Truly disappointing.
Developer reply ·
Hello, Thank you for taking the time to write a review of Shopify. We are sorry that you went through a difficult experience as you expressed in your review. In fact, we are doing our best to provide the most efficient product and support and we'd like to take the time to investigate the undesired behavior you've faced a bit further so we can try to find a solution together Please contact back our team at support@weglot.com so our team members can discuss your concerns in more detail. You can ask for Chris, our Head of Support, so he can personally take care of your demand and help you improve your experience with our plugin We're remaining at your disposal for any further information, And wish you a wonderful day, The Weglot Team
great app,Mina support was amazing!
