Acoustic Coffee
United States
Reviews (3)
one important limitation... the connection to ShipStation has disconnected multiple times. Not sure why.... But more importantly, they are not around for support on the weekends. I guess purchases are only made Monday through Friday? If frustrating when customers call us and tell us they cant complete the purchase, then to only be able to make a request for support. Seems limiting.
Developer reply ·
Hello, just to note, I’ve called your company number, and Brandon from our team has responded to your ticket. Please have a look at your earliest convenience. Your ticket has also been moved to our urgent support pipeline, so any replies will immediately flag our team. And, since people tend to read the 1- and 2-star reviews, I’ll take the opportunity to clarify something important: Intuitive Shipping does offer after-hours and weekend support for live customers experiencing urgent issues. In the app, simply select [Urgent] as the support type and our team is notified. As an example, we had an urgent ticket submitted last week at 2:06 a.m. EST. Our team responded at 2:10 a.m. We take issues affecting live checkout very seriously, regardless of when they happen. Sharon Green CEO
Great customer service. Paresh and the team are very flexible when it comes to potential solutions. Looking forward to more work with the team in the future. Highly recommend this app! Thank you so much! It's been a pleasure working with you, Trond. You have always suggested some really cool features for the app and we are so excited to support and grow with you in this journey. Thank you so much for this positive review- it means a lot! Paresh, Co-founder
