Adventure Books by Vertebrate Publishing
United Kingdom
Reviews (4)
So far so good. Installed as we were having issues with Shopify's native app and our GA4 data. We're now also more confident in our compliance. Natalie was very helpful with the setup too.
We've used this for almost four years and it's been great. The only time we had a minor problem, Karina helped get it fixed ASAP.
Developer reply ·
Hi, Thank you so much for a great review! It was a pleasure to help you. If you need additional help or have any questions, just contact our 24/7 support team. We are always here to assist as soon as possible. Best regards, Dmytro | NexusMedia Product team
So far so good. Needed a bit of support to get it running, but this was provided very fast and comms were great.
We use this app to supply free files which accompany bought physical products. It almost works but is very buggy and you have little control over customer notifications (it seems to send them at random). Downloads have also vanished at times and had to be created again. It generates too much customer service traffic, and after three and a half months of struggling with it, we're going to look for an alternative.
Developer reply ·
I am sorry to hear that you've experienced these issues with the Digital Downloads app but appreciate you taking the time to inform us here. I will be sure to pass your comments onto our development team and I hope that you're able to find an alternative option that works better for you. Thank you for taking the time to provide us with your feedback. -Victor, Shopify Support
