GOELIA
Hong Kong SAR
Reviews (6)
Terrible service, couldn't connect to the project. They promised to send an email, but they didn't send one at all.
I'm extremely satisfied with this customer service experience. The representative was friendly, responsive, and very patient in listening to my concerns. They were able to quickly and accurately identify the problem and provide a helpful solution. The entire conversation felt smooth and respectful, making me feel truly valued as a customer. Every question I had was answered professionally and promptly, which gave me great peace of mind. Thank you for your excellent service—please keep it up!
Developer reply ·
Hello Goelia team 🤗, Thank you so much for your wonderful 5-star review! 🌟 We're absolutely thrilled to hear that you had such a positive experience with our customer service team. It's great to know that our representative was able to assist you in a friendly, responsive, and professional manner. Your kind words truly mean a lot to us and serve as great motivation to keep providing the high level of service you deserve. We're always here if you need anything in the future. Thank you again for your trust and support! 💛 Warm regards, Ainura Customer Support Team
Very difficult to use. Does not support stores with subdomains. Also encountered problems, customer service support was very slow to respond. Not recommended！！
Developer reply ·
Hi, this is Itay, Head of Support at Rise.ai. Rise.ai does support stores with subdomains, as well as a variety of other custom setups including multi-store and mutli-brand accounts. If you encountered issues with your specific configuration, we’d be happy to take a closer look and help resolve them. Our support team is available 24/7 with an average response time of under 2 minutes. I’ve also personally tried reaching out through multiple channels, so please feel free to respond directly or contact us anytime. We're here to help.
很棒！ 功能齐全，免费版本也能满足需求。界面设计也很好，方便查询，也方便查看。客服响应及时，回答专业。可以进行自动化管理，也可以在店铺导航中嵌入查询页，方便顾客查询，减少了客服的工作量，提升效率。很棒！
Developer reply ·
亲爱的用户朋友！您好！ 非常感谢您选择17TRACK！ 在您的商店里添加品牌查询页，客户不仅可以在您店铺内自助查询，以减少您客服的工作量，也可以使客户流量留存，促进二次销售，提升商品曝光机会哦~ 我们也会继续努力优化APP，给用户朋友们带来更好的体验! 若需要任何其他支持，请随时与我们支持团队联系！我们会尽快响应您！ 再次感谢您的支持和认可！ 17TRACK
The app is working well with our business. It help track the data to optimize ads campaign. The customer service Tracy helped a lot.
Developer reply ·
Well, Tracy is our gem, truly. Thanks and all the best for your Christmas sales! 💸 🦉🦉Two Owls signed.
