AVÔNA
United Kingdom
Reviews (3)
Update: In the past months we received quick and efficient help, the previous issues were promptly resolved! Thank you! Absolutley disappointed! We used Judge.me for our other stores before, without any problem. When we started using for this store, they made an update, that deleted ALL personalized emails, coupon setting, EVERYTHING. Emails were not sent to customers, we lost a lot of money on this. We reached out to them, but they keep delaying the solution for weeks and weeks now, while we keep paying the fee also, without using the app. Overall, since the new update, it is a complete disaster, before the update it was a VERY good app. Such a shame.
Developer reply ·
We’re truly sorry for the disruption and frustration caused when your email templates and coupon settings didn’t carry over after the update. We understand how critical these features are, and we regret the impact this had on your store. We’ve already been in touch privately to align your setup with your other store and to provide updated templates and coupon settings so everything is restored and working smoothly. Your feedback has been extremely valuable, and we’ll continue working with you directly until you’re fully satisfied. Thank you for your patience and for helping us improve Judge.me for all merchants.
Luis was great, he fixed the issue in minutes. Thank you!
So far extremely disappointed. We choose this app based on reviews, but our experience is nowhere near what the reviews are saying. First we were told to choose the highest plan to be able to make further edit on the email and set up our own email as sender, but as of Sept 14th, weeks and weeks after paying for the highest plan, our emails are still not setup properly and the email format is still completely off after many many times of asking to change it. The only positive thing we can say so far, that they answer quite quickly usually, but that does not mean that the problem is solved at the same time. We wanted to use this app for all our stores, but based on how the experience is, we won't. However we give another few days to see if anything changes.
Developer reply ·
Dear AVÔNA, I’m Joey, the account manager for Back in Stock. I read your review and I want to sincerely apologize for the frustrating experience you’ve had. You chose our app with high expectations, but the support and results you received were far from what we promise—this is completely our fault. After carefully checking your previous ticket, I can see several issues on our side: our development team’s response was slower than it should have been, the handover between different agents wasn’t seamless. And some of our emails to you may not probably have been successfully delivered due to some network or system error . All of this led to one problem being dragged on for weeks, and I completely understand how disappointing this must have felt. Please rest assured—your recent subscription fees will be refunded. I don’t want you to feel you’ve paid for nothing. Regarding your email template customization: On September 18th our developer actually finished adjusting the template for you and our team sent out a test email at that time. However, it seems due to a system issue you weren’t able to receive that email, and I sincerely apologize for the confusion this caused. This morning I followed up urgently with our developers, and the issue has now been fixed. I tested it on my side and was able to receive the test email successfully. I also sent one directly to your address noreply@avonaofficial.com —could you please check and let me know if the template style looks good to you now? [Image] Regarding setting up your custom sender name: this step requires strict technical verification, and although you’ve already followed the instructions, it still shows as incomplete. To solve this as quickly as possible, I’d like to offer remote support via AnyDesk so our developers can directly see any errors and fix them in real time. https://anydesk.com/en/downloads Could you let me know if remote assistance is possible for you, and share a convenient time? I’ll arrange everything with our developers so that we can finally get this fully resolved. Once again, I’m truly sorry for the frustration we’ve caused. Thank you for giving us a few more days—we will do everything we can to turn this experience around. (Since I’m not sure whether my reply on the Shopify review page will successfully reach you, I’m also sending this email directly from joey.wen@channelwill.net, please do kindly reply me there, thank you so much)
