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VRTX BAND

Japan

Reviews (1)

★★★★★
Shopify

The system is a mess. The app was double installed or something and causes us not able to receive the message from customer. We missed the data /message of the customers. And Tidio customer service looks busy or they simply ask AI to handle the issues (which is not working).

Developer reply ·

We're sorry for the inconvenience you faced. Please note that most likely you have installed two different projects on your website, one with a plugin and another with JavaScript code. Our Team has already updated you via email, so we can help with sorting this out! Your cooperation will be appreciated.

on Tidio: AI Chatbot & Live Chat · 1 day using the app