ROUTE 67
Greece
Reviews (5)
Initially Worked Well, But Ongoing Technical Issues Over Recent Months We used Trackr for long time and initially it worked fine without any problems. However, over the last couple of months we experienced ongoing technical issues that were never fully resolved despite multiple support interactions. The main problems we faced were incorrect map locations showing our packages shipping from Thailand and the USA instead of Athens, Greece, where we actually produce and ship from. We also had recurring issues with tracking statuses not updating properly, showing orders as pending even after they were delivered. For our business, this was particularly damaging. We are a SLOW FASHION brand that produces locally in Athens, and our entire brand positioning is built on Greek craftsmanship and local manufacturing. When customers see tracking maps showing their orders coming from other countries, it completely undermines our credibility and makes it appear we are not honest about our production location. We reported these issues multiple times over a three month period. Support was always polite and responsive, repeatedly assuring us that their dev team was working on permanent fixes and that the issues would not happen again. Unfortunately, the same problems kept recurring with nearly every shipment. Each time we had to manually contact support to correct individual tracking entries, which defeats the purpose of paying for an automated tracking solution. Eventually, we also received a Shopify notification that the app needed updates to support new Markets functionality. When we reached out about this, we received no response. We gave Trackr multiple chances and clearly communicated how critical these issues were for our brand reputation, but after months of broken promises, we had to switch to a different solution. The support team deserves credit for being responsive and professional, but they were ultimately unable to resolve the technical problems. For brands where accurate location data is essential particularly for local production, ethical fashion, or SLOW FASHION businesses I cannot recommend this app based on our recent experience.
Developer reply ·
Dear ROUTE 67 Thank you for your honest and thoughtful review. We want to start by saying how truly sorry we are for the problems you faced while using Trackr. Reading your feedback, we clearly see that we did not live up to your expectations and to our own standards. We take full responsibility for that. Our team tried to address your concerns as quickly as possible each time, as well as developers always tried to respond quickly and apply fixes as soon as you reported a problem. We realize that ongoing technical issues should never have been part of your experience. You were right to expect stability and accuracy from the app without the need for repeated interventions from our team. We know that for a brand like yours accurate tracking is not just a feature, it is an essential part of your promise to customers. Any inconsistency in showing the correct origin or delivery status directly affects your credibility, and we regret that our service failed to provide this essential function. The whole team would like to assure you that we are actively working on improving these specific functions so that they perform reliably and consistently. It would be greatly appreciated if you could give us a second chance to prove these improvements. Our team is committed to making Trackr a solution that supports your brand seamlessly, without additional effort on your side. What concerns Markets, we've informed you that Trackr was updated on September 15th to provide Shopify Markets compatibility. Thank you once again for your feedback and for the opportunity to learn from this experience. We hope to regain your trust and continue supporting your business in the future. Best Regards Trackr Team
***STAY AWAY*** IF you pay $34 per month they will try to solve your issues. When I decided to go for the basic plan as I din't need to spent so much and by mistake i changed the language switcher to the default option i couldn't even make it smaller. I didn't ask for any other changes apart from the size of it. Obviously the one the provide with the basic plan is HUGE ON PURPOSE TO LOOK UGLY. Extremely frustrated and I am already searching to replace them. It's not even worthy the $10 they get at the moment.
Developer reply ·
Hello ROUTE 67! We are very sorry that you've had bad experience using our app and would like to find a solution for you We've tried to get in touch with you about this issue and offered you a temporary upgrade of your plan so you can apply the advanced settings, but we haven't received a response. Could you please check email and let us know about your decision? Thank you in advance! Best regards, Langshop team
I highly recommend this app! First of all is extremely easy to use and apply changes which cover our needs but most of all they have amazing customer service! They really help start up businesses as we have been offered the business plan free for one year! That was a huge surprise and great help especially those strange and difficult times! Keep up the amazing job guys!
Developer reply ·
Thank you for your review.
My experience with the customer support was great! They applied the amends I asked for extremely fast and to the point! Amazing service!
Developer reply ·
Heeey, we are so thrilled to team up with ROUTE 67! 😍 Thank you so much for taking the time to share your experience with us. It’s beyond exciting to see how our widgets are perfectly fitting your beautiful store now and we cannot wait to see what’s coming next! ✨ Don’t forget to try our Reviews and Wishlists too! Reviews ⭐ will help you to gain trust and increase conversion, while Wishlists ❤️ will allow your customers to save your amazing products in their personal wishlists and later come back for them. It was a big pleasure to work with your team and we are looking forward to serving you again. Just drop us a line if you will need further assistance, we are just one email away! Thanks again for your positive feedback and good vibes. 😇
