Scissortail Disc Golf
United States
Reviews (2)
Amazing customer support team that went above and beyond in getting us setup exactly how we needed. They have been prompt to respond and address any issues that have popped up, and I really can't ask for more than that. I highly recommend.
Developer reply ·
Thank you so much for your kind words! 😊 We're thrilled to hear that our support team was able to get everything set up just the way you needed. It means a lot to us that you took the time to share your experience. If there's ever anything else we can do, we're just a message away! Thanks again for the recommendation! 🙌
I cannot recommend Rivo enough. We had a slight implementation issue, but I judge a company on how they respond to issues. I was impressed that the CEO took the time to chat 1 on 1 to make sure our issue was fully resolved. This level of support is greatly appreciated and should reassure anyone looking for a rewards program. I highly recommend Rivo.
Developer reply ·
Hey Chris, James here from Rivo. First of all, I am so sorry for your experience so far using the app. Not an ideal first impression and looking back on the support conversations, it makes total sense based on the issues that occurred. On the actual issue: looks like what happened here was a slight discrepancy with the orders backfill. I know what went wrong here and I'd like to clarify a few things around logic with you before proceeding with a fix. We have a fully remote team and while we try to respond in 1 business day to escalated tickets, sometimes a timezone difference or a weekend makes that difficult. I'm very sorry for the time it took us to respond there, and in the future when you contact support, it'll be much quicker, or you can email me directly at james@rivo.io. I've reached out over email to jump on a google meet (sent you a link). Let me know if you can join that we'll get to the bottom of what's happening. Thanks and looking forward to hearing back from you! Cheers, James
