Image Gang
United Kingdom
Reviews (3)
greta app, easy to use and support is amazing! would deffo recommend
Worst Shopify app I have ever used. I sell jewellery and have a charm necklace feature however customers have been able to order and are not being charged correctly for the charms, resulting in me loosing money with every sale that is made. Even after I contact their support team and was told the issue was fixed I received more orders that were still not being charged correctly. STAY AWAY from this app it is not with the trouble and there are plenty more options available. Such a waste of time and money
Developer reply ·
Hello, We sincerely apologize for the frustration and the impact this had on your sales. To clarify for other users, our team identified that the initial conflict was caused by a "Sticky Add to Cart" feature which we have fixed immediately. Once that was patched, we discovered a secondary conflict within your specific mobile theme settings that was overriding the app's logic when the order was placed from mobile device. While our app works perfectly with most themes, your specific theme used some uncommon patterns and a JavaScript conflict that interfered with the checkout process. and we have fixed it within a hour after we found the issue. Since those fixes, we can see your orders are now processing perfectly and in the live chat you have confirmed us that now the order issue is fixed. Our goal is always to provide a seamless experience, and we’re glad we could get everything back on track for you so quickly. If there is anything else we can do to support your jewellery business, please don't hesitate to reach out.
app doesn't work, doesn't allow me to edit the existing appointments I have despite having a paid subscription. seems like a bug but having to uninstall and use something else
Developer reply ·
Hi there, so sorry for the trouble here. While we have the ability to edit appointments it may be a setup issue we'd be more than happy to help with! We've tried reaching out via email, please send us a note at support@getservicify.com we're here to help anytime!
