xLumina
Austria
Reviews (5)
Decent support, but this app only lost disputes+ they charged me for disputes I won by myself or disputes that weren't even for the store, since they only lose disputes. Should've tried something else, lost thousands
Developer reply ·
Hi xLumina, thank you for the honest feedback, and for being with us for almost two years. We’re glad our support has been helpful, but we’re sorry the results haven’t matched what you expected, and we take the point about the charges seriously. We’d like to go through your account case by case, check every charge against its dispute, and correct anything that shouldn’t be there. Our customer experience team will reach out to you directly and will look into it personally. The Chargeflow Team
Charged 100€, idiots didn't ship and remove the 100€. Wtf
was free, they charged me 160 euros. not recommended
Developer reply ·
Thank you for sharing your feedback. Regarding the pricing update, we provided advanced notice via email to keep customers informed before the change. This was our first price increase in many years, and it reflects substantial added value through continued investments in our product reliability and security. If you have any questions, our support team is available at help@rewind.com.
WAY to big on mobile, takes up all the space
Developer reply ·
We apologize for the issues you experienced with the banner size on mobile. We strive to provide timely support, and even though your message came in over the weekend, we responded within a few hours the same day to assist you. We also followed up with additional information the next day. We're committed to helping our clients and regret that your review did not reflect our efforts. Please let us know if there's anything else we can do to improve your experience.
