Chargeflow Prevent Chargebacks
View in Shopify App Store ↗Reviews (421)
Low Quality AI that malfunctions. DO NOT USE! Trust me, if you use it you will be sorry. Don’t be stupid and trust Chargeflow with your revenue. They used a generic AI to submit a minimal, useless response to a major chargeback without ever asking us for evidence!! That’s crazy. They submitted a chargeback a month before the actual deadline, completely locking us out from uploading our own proof. The customer immediately won because the evidence submitted was so stupid!! It is a dangerous tool that does more harm than good. 100% warning to everyone: do not use!
Chargeflow charged me for four fraudulent transactions that belonged to another store, even though I had never used their app. Despite this, a customer support agent named Chiara refunded only three of the four charges and refused to refund the remaining one. She shamelessly claimed that the refunds were issued as a gesture of “goodwill,” even though these charges were not mine in the first place. This is completely unacceptable. Charging people for fees that belong to another store and then refusing to issue a full refund is outrageous. I strongly advise others to be cautious and avoid this app. Chargeflow should be held accountable for this unacceptable conduct. Nobody should have to fight to recover money they were wrongfully charged.
Decent support, but this app only lost disputes+ they charged me for disputes I won by myself or disputes that weren't even for the store, since they only lose disputes. Should've tried something else, lost thousands
Developer reply ·
Hi xLumina, thank you for the honest feedback, and for being with us for almost two years. We’re glad our support has been helpful, but we’re sorry the results haven’t matched what you expected, and we take the point about the charges seriously. We’d like to go through your account case by case, check every charge against its dispute, and correct anything that shouldn’t be there. Our customer experience team will reach out to you directly and will look into it personally. The Chargeflow Team
I have been using CF for a while now. Personally i like the dispute automation best. and MAria from support is efficient.
We had an issue early on where a feature we'd specifically asked to be turned off stayed active and we were charged for it. Chargeflow fixed it quickly and refunded the charge. Since then, their team has been very helpful with setting up our account and investigating issues stemming from our Shopify Payments configuration. The alert feature seems to be working well, and has helped prevent a few chargebacks over the last months, which is exactly what we were looking for.
They double charge they charged my shopify bill and then asked me to pay via card I paid via card and asked to them to remove from shopify bill many times very clearly they simply ignore this request. I also never consented to them charging my shopify bill beware,
If I could give 0 stars I would. Of all the chargebacks that have been disputed by Chargeflow I’ve won 0. This app sucks.
tldr - will take you ,money for no reason for cases you WOULD HAVE WON ANYWAY. been using the app for about nearly a year. not worth it, success rate is about 10%. I took a deeper dive and all the cases i won have been cases where they filled minimum evidence, its literally stuff that's already in the invoice and some data about IP addresses. when i went to chargeflow this is what they said: customer support rep: Aubrey I completely understand where you’re coming from. If you’re looking at the evidence being submitted and feel that it’s something you could put together yourself, it’s completely fair to question whether keeping the app makes sense for you. The value of the service should come from more than simply compiling basic information. The evidence should be relevant to the dispute reason, clearly presented, and give the issuer the strongest possible basis for reviewing the case. If you'd give us a chance, I'll have our Team look into this. Rest assured that your feedback is important as it helps us innovate for a better service that we can provide to our clients like you.
I rarely leave reviews, but I want to warn other stores what they're getting into if they install Chargeflow. We were charged $39 per alert. Chargeflow's public pricing page has listed $29 since at least February. So for majority of the time we used the app, we were billed above their own advertised rate, and nobody at Chargeflow ever mentioned it. Their pricing page also says merchants doing over 50 alerts a month get a better price than $29. During a fraud spike in August we did 155 alerts in a single month. We were still paying $39. When I caught it and asked, they agreed to $29 and had me sign an order form. They said 7 to 10 business days. It never happened. They closed my ticket without fixing it. I reopened it and their own agent admitted in writing that they'd blown past their deadline and the pricing was still unchanged. They were billing me $39 weeks after that. Their front facing support is fine. They respond quickly and follow prompts. When it comes to actually resolving anything, there's no urgency at all. Check your invoices against their public pricing page. Don't assume the rate on your account matches what they advertise.
Developer reply ·
Hi RETROVERSE, thank you for the feedback. We take billing accuracy and clear communication seriously, and it sounds like our team didn't meet that bar for you. Billing for our services is governed by our Terms of Service and any signed order form on file, which outline how fees are calculated, when charges apply, and how account updates are processed. We're following up on this directly with you to make sure everything's accurate and resolved. If anyone else reading this has a billing question, please reach out to our support team so we can look into your account specifically. The Chargeflow Team
Carla from Chargeflow provided exceptional support. She was incredibly responsive, patient, and genuinely took the time to understand my situation rather than giving generic answers. She made the whole process feel straightforward and kept me updated throughout. Really impressed with the level of service. Carla is a huge credit to the Chargeflow team and easily one of the best support experiences I’ve had. Highly recommend.
Want to just give some credit to John, was fantastic help, top tier customer support.
If you want to avoid chargebacks and prevent your money from being taken, downloading this app should be the last thing you do. From the very first few days, I started receiving duplicate alerts for the same orders, and I was charged for both alerts even though there was only one order. I have also received alerts that still ended in chargebacks. According to their policy, I should not have been charged for those alerts, yet I was charged anyway. Whenever I have raised these issues, they have simply said that they would escalate them to their internal team. They keep you waiting for several days and then claim that everything is correct, that you were not charged twice, and that they do not charge for alerts that still result in chargebacks—even when that is clearly not true. You only need to do some basic math to see it. If you received X alerts but they charged you for X + Y alerts, something is obviously wrong. Of course, from their perspective, everything is fine because they are the ones keeping your money.
Developer reply ·
Hi Nuleri, thank you for the feedback, and we're sorry your experience with us fell short. Looking back at this, we didn't get you clear answers quickly enough, and that's on us. We've reviewed what happened internally and made changes so it doesn't happen again. We've reached out to you directly to put things right. The Chargeflow Team
Developer reply ·
Hi MaxSleek, Thank you for the rating, and we're sorry it's this one. There's no written review here, but we've looked into your experience with us and we know it fell short - both on the answer you were waiting for and on how long it took to get to you. That's on us, and we're not going to make excuses for it. We've reached out to you directly with a clear explanation and a way to make things right. We've also taken the issues this raised back to our team, because the gaps here weren't about one conversation — they're things we need to fix. If anything is still unresolved, please email us directly at support@chargeflow.io and it comes straight to us. The Chargeflow Team
Jory was incredibly helpful! With their assistance, I was able to save a hige amount of time.
The chargeflow team are very helpful. No matter what time you need help they are always there no matter what. Great support
They are scammers! There service doesn't work, but you pay for it! They charge you 29$ on each dispute ! without any action from their side!! You don't get an alert before it's shown on shopify, and they don't make a refund for the customer. So, they just make it worst for you, and charge you extra 29$ additional to bank fees and return amount!!! Contact them many times, and even I deactivate my account with them, they still charge my credit ! I can't get off from this very bad service!!!
Developer reply ·
Hi Vivaly, thank you for sharing this feedback, we're sorry your experience with Chargeflow fell short of what it should have been. This isn't the standard of service we aim to provide, and we want to make it right. Our customer experience team has reached out directly to address this and ensure your account and billing concerns are fully resolved, with full transparency every step of the way. We take feedback like this seriously, it's how we keep improving for merchants who trust us. Please look out for our message, and don't hesitate to reply so we can get this sorted for you as quickly as possible. The Chargeflow Team
An excellent service for handling disputes. They are very precise in explaining what documents to provide, how to respond, and how to handle the situation in general. I highly recommend it to everyone.
Sadly hard to navigate through and to understand ..
Developer reply ·
Hi Aleo, thank you for sharing this feedback, we're sorry the app felt hard to navigate, that's not the experience we want for any merchant. We'd love to make this easier for you. Our customer experience team has reached out directly to walk through any setup questions and make sure everything is clear from here on out. We take feedback like this seriously, it helps us keep improving for the merchants who trust us. Please look out for our message, and don't hesitate to reply so we can get you set up smoothly. The Chargeflow Team
Not satisfied with results. We are losing chargebacks that were fraudulent
DO NOT INSTALL THIS APP. I rarely leave negative reviews, but merchants deserve to know what they're getting into before wasting their time. Chargeflow advertises itself as "Free to install", yet somehow fails to clearly disclose that after spending over an hour installing the app, connecting your store, entering business details, reviewing settings, and working through the onboarding process, you'll be hit with a mandatory $100 authorisation hold before activation. Not on the pricing page. Not prominently on the App Store listing. Not before installation. At the very end, after you've already invested your time. When I questioned this, I was met with AI-generated responses, copy-and-paste templates, and support agents whose sole objective appeared to be defending the process rather than addressing the concern. Even after escalating the matter to management, the response was effectively: "the information exists if you search hard enough for it." That completely misses the point. A requirement like this should be clearly disclosed upfront, not buried in help articles and discovered after merchants have already committed their time. The most concerning part is that after reading other reviews, it became obvious that this complaint has been raised repeatedly by other merchants. The responses provided to them were nearly identical to the responses I received, which tells me Chargeflow is fully aware of the issue and has chosen to continue the same practice. We were evaluating Chargeflow for implementation across more than 14 Shopify stores. Instead of securing a significant customer relationship, they managed to destroy confidence before we even became a customer. If this is the level of transparency and support provided during onboarding, I have absolutely no interest in trusting them with chargeback management. Save yourself the frustration. There are other providers in the market that don't require you to spend an hour setting everything up before springing a surprise $100 hold on you and then sending AI-generated excuses when you question it. Avoid.
Developer reply ·
Hi Pixel Burn, thank you for the detailed feedback, and we're sorry the $100 authorization hold wasn't made clear to you before you invested the time setting everything up. That's a fair criticism, and we hear it. To clarify for anyone reading: Chargeflow is free to install, and the $100 is a temporary authorization hold tied to Alerts enrollment, not a charge, released per our standard processing timeline. But you're right that this should be disclosed clearly upfront, not surfaced later on. Our customer experience department has reached out to you directly to make this right and to make sure this gets fixed at the source, not just explained away. The Chargeflow Team
DO NOT INSTALL CHARGEFLOW. HUGE MISTAKE. I had this app installed on my store for a couple of years, and I seriously regret it. Before using Chargeflow, I handled my own chargebacks and won around 90% of them. I would maybe lose 1 out of 10. When Chargeflow handled the cases, I lost basically 10 out of 10. The only cases I actually won were the ones where I submitted the evidence myself. Their responses look like generic copy-and-paste templates. No real strategy, no strong custom evidence, nothing that actually feels built for your order. If you are a merchant, you are honestly better off uninstalling this app and using ChatGPT to help you write your own chargeback response. It will give you something more detailed than a lazy generic template. The fees are the worst part. I lost over $4,000 just in Chargeflow fees because they take 25%. Even when I did the work myself, submitted the evidence myself, and won the claim myself, they still charged me just because the app was installed on my store. That is insane. I sell high-ticket products, so one dispute can be expensive. If they take 25% from a case they did not even properly handle, that adds up fast. Also, if the same customer files the chargeback again or the case gets reopened, you can get charged again. So you can win, pay them, then deal with the same dispute again and get charged again. You can literally end up losing money even after winning. This app did not protect my store. It cost me thousands and made chargebacks worse. My advice: do not install Chargeflow. Uninstall it, handle your own claims, upload your own proof, and use ChatGPT if you need help writing the response. Never again.
Developer reply ·
Hi OutStorm Scooters, thank you for sharing this, two years is a long relationship and we want to understand what changed. Chargeflow operates on success-based pricing: you only pay when we recover a chargeback for you, 25% of the recovered amount, with no long-term contracts, no hidden fees, and complete transparency. We know fee questions on reopened or re-disputed cases can be confusing. Our customer experience team has reached out to you directly to go through your account and answer any questions. The Chargeflow Team
Ben was incredibly helpful and patient and has been walking me through the onboarding process seamlessly and the integrations of this are amazing
We just set up our account with Chargeflow and it was an easy and seamless integration. I set up a call with Ben to walk me thru the first initial chargebacks we received and he was very helpful, guiding me thru the platform and providing tips on how to optimize the software to best cater to our business needs.
Thank you genuinely so much for Aubrey's responsiveness and help. Without a doubt the best level of support I've ever received.
Seems good so far. Cassandra and Aubrey from their support team was very quick to respond in getting me set up. And so far the platform seems intuitive and well set up. Haven't actually had a chargeback yet to comment on their support but Prevent did flag a couple of high risk orders.
Aubrey was great to work with. Saved the day in the last moment
Support is amazing, jason helps out a lot with the support side
I had an outstanding experience working with Jason. From the start, he was incredibly responsive and made sure I fully understood what was needed to resolve my account issue. His patience and clarity were refreshing, and his level of service was truly exceptional. I couldn't have asked for better support!
I want cancel but I don’t see any option . Hard to used
Developer reply ·
Hi TN Store Luxury, thank you for sharing this, and we're sorry the cancellation option was hard to find. That shouldn't be a hunt. Our customer experience team has personally reached out to you directly to confirm where things stand on your account and help with anything else you need. The Chargeflow Team
Chargeflow is amazing! I received a chargeback from someone who tried to scam me. I am so thankful I had Chargeback. I contacted them immediately through their chat and Jason helped me quickly. He was very reassuring and told me everything I needed to do. Follow up and communication was prompt and efficient. Hoping this appeal turns out in my favor. :)
Excellent customer service I got helped right away! 10/10 rating.
I have been in contact with several people from the team since 2024 regarding different issues, and I can honestly say they are super friendly, responsive and helpful. The app is super easy to use. In short I love working with Chargeflow. Carla especially deals with our issues hands on and is always super helpful and super quick to reply :)!
Cassie provided good help with clear explanations
CHARGEFLOW WILL LOSE YOUR CASES AND TRY TO STEAL YOUR BANK INFO. Chargeflow submitted my chargeback before their own 5-day evidence window closed, so my proof was never included and I lost the case. They promised a refund but it’s been over a month of excuses (false claims my store was closed, “sent” via Stripe, now PayPal with “issues”). Six weeks later, they’re still emailing me after I told them to stop and asking for my bank info. They also offered a PayPal refund only if I remove my review. Any decent business would give the refund and ask AFTER to reconsider. The audacity to hold a refund I am owed hostage is wild. You can easily respond to chargebacks yourself with the help of AI. You don't need this scam company.
Developer reply ·
Hi Crimson and Clover Studio, thank you for sharing this. The concerns you've raised around case handling and communication are serious, and we hear you. Our customer experience team has personally reached out to you directly to make sure every outstanding concern is fully resolved. The Chargeflow Team
The customer support is fast and helpful. Their automated dispute handling is smooth and removes all the stress of dealing with chargebacks manually. I recommend.
App lags constantly.
Developer reply ·
Hi Kaomi Hair Haven, thank you for sharing this, lag isn't something you should have to deal with day to day. We've checked things on our end and things look like they're running as expected, but we'd love to confirm that on your side too. Our customer experience team has personally reached out to you directly to make sure everything's running smoothly. The Chargeflow Team
Excellent support and a very helpful app for managing disputes. The team is responsive, professional, and easy to work with. Thank you!
This is the best support team I’ve had the pleasure of working with. I’m usually a stressed entrepreneur, and to have 24/7 support especially after hours and on the weekends is just incredible. They’re very fast in responsiveness, thorough and have been able to handle every request even last minute ( a few hours before chargeback deadline ). So far they’ve won 3 out of 5 chargeback disputes and taken a huge load of my back. Super worth it.
Great Customer Support! So happy I found this app because they are HERE for you.
The help from the team was good everything is setup now, having my first chargeback. Let's hope for the best. UPDATE: DON'T USE THIS APP, My chargeback has been lost. Now the customer has his money back and a free product. It's better to provide the proof yourself, a lot or promises but 0% results. Also my Shop Pay is deactivated because of this chargeback. I don't recommend it!
Developer reply ·
Hi Stark Tech, thank you for sharing this. Losing a dispute is genuinely frustrating, especially when it leads to Shop Pay being impacted. Our customer experience team has personally reached out to you directly to go through what happened and make sure you're fully supported going forward. The Chargeflow Team
They are exceptionally responsive to inquiries, and I'm impressed at their knowledgeability in how to handle fraudulent chargebacks. It's extremely reassuring to know that they are willing to engage with their customer's questions and take the time to listen to the full story.
Works great, lots of customization options for fighting chargebacks. They are flexible to help with specific requests to accommodate your company needs. Nice staff, always willing to help. Proactive account manager. Would recommend!
