everythingCHILLI
United Kingdom
Reviews (2)
Great easy to use app, and tracks inventory individually, which is ideal. Downside is that CartBot which works in tandem to create bundles, works strangely with the Shopify cart. It creates a cart that (I'm guessing) isn't on the same platform or server as 'usual' ones. It seems that this is the issue that's causing Shopify's own discount codes not to be able to be applied to the same cart that a bundle is in - which is a pain when I'm running a site-wide % sale....if bundled items are part of a cart, the automatic site-wide sale code isn't (and can't be) applied. The workaround for this is to manually put a sale price on every item in the store, or manually refund overpaid items. I'm sure I've lost sales because of this inability to work alongside Shopify's discount codes - my abandoned cart figures are up :/
Developer reply ·
If anyone else is reading this, we have contacted the merchant about this 2 weeks ago and have helped them find the best way to fit Bundler into their online shop. If anyone needs help with our Bundler app, feel free to contact us at support@bundler.app. And in regards to the issues merchant mentioned here: - Bundler uses Shopify's cart - If the customer qualifies for the bundle discount, then the automatic discounts won't get applied. This is a limitation posed by Shopify, as draft orders are not affected by automatic discounts. However, if the customer doesn't qualify for the discount (e.g. he doesn't have all the products from the bundle in the cart) then he will go to a normal checkout and the automatic discounts will get applied. If you want to use a sitewide discount together with bundle discounts, then the recommended solution here is to create a "volume discount" in Bundler - Product Bundles app for all products, which can represent your storewide discount. This will then make Bundler apply it's own storewide discount. As mentioned, if anyone needs help with their specific configuration of bundles and discounts in their shop, feel free to contact us at support@bundler.app. Best Regards, Bundler app team
Useful customer support. I'm on the free plan, and Nitesh (once he understood the issue properly) sent a helpful screen recording of an option to try for my issue - which I hadn't spotted because it needed to be scrolled to and wasn't obvious on my screen. To get to that stage took an hour, but in the end I got a really useful bit of user info. The only thing I'd change about the app is to make the pop-up on out of stock items less intrusive, perhaps by allowing a delay timer on it appearing. Seems to work well, and has generated sales. A great service for my online customers, and time-saver for me as a micro-business!
