tothecurve
United Kingdom
Reviews (3)
Nice app the support replies very fast aswell
Developer reply ·
Hi there. We have a 10 day free trial in the app. You will see this when you install. If you need any help with this please reach out to our team in the app :)
They contacted me to resolve everything and refunded me immediately. Customer support is 10/10 — very responsive and truly cares about their users. I highly recommend this app!
Developer reply ·
M We're sorry to hear about your experience. ReConvert charges based on your total order volume, not the number of upsells, and this usage-based pricing is clearly outlined in our app listing and confirmed during the Shopify billing authorisation process. We didn’t receive any support outreach prior to uninstall, so unfortunately we had no opportunity to clarify or assist before this review was posted. We take feedback seriously and remain available to resolve any misunderstanding or technical issue directly. I have reached out to you directly (phone number we have seems to be incorrect, so I'm emailing you and sending you an Instagram message, M) Avraham Director of Customer Success ReConvert
Lorenzo so fast and helpful that was great support