ReConvert post purchase upsell
View in Shopify App Store ↗Reviews (3130)
Alex was incredibly responsive and provided a very detailed and helpful explanation. The support was professional, clear, and thorough, making it much easier to understand the setup process.
Thanks so much for the implementation, especially to Shafta
Alex gave me exactly the solution I needed very quickly!
Developer reply ·
Thanks so much! So glad Alex could get you the right solution fast. The Upsell.com team is always here when you need us 🚀
I love that reconvert has kept human customer service agents, that actually know what they're talking about. They're favorite customer service to work with!!
I’m loving this app and was already getting upsells from it after just one day. It’s super powerful and can be as complex or as simple as you need it to be. I also really appreciate their support. I had a call with Alex Pogasiy, and he was great. He answered all my questions and walked me through a few things I needed help with. If you get this app, I’d definitely recommend scheduling a call with their support team. It saved me a lot of time, and they also gave me some great ideas on how to get more out of the app.
L’assistenza è stata rapida, gentile e disponibile. Suggerirei però di indicare chiaramente nell’app che il widget Bundle non supporta i prodotti digitali: l’ho scoperto solo dopo aver configurato l’offerta e provato ad aggiungere gli ebook al carrello.
UX is a little confusing but the support is really friendly and supportive. :)
Developer reply ·
Thanks for the kind words about our support! We're always working to make the UX clearer too. The Upsell.com team is here anytime ✨
Customer service was so awesome Alex. I had my upsells live in 10 minutes. so easy to get going and high roi for me
The app has been useful for setting up our upsell offers, and the A/B testing feature is especially helpful for testing different strategies. The support team has also been very helpful and responsive whenever we’ve had questions about the setup, features, or billing. Overall, we’ve had a good experience so far!
Developer reply ·
Thanks for this! So glad A/B testing has been useful and our support team could help with setup and billing. The Upsell.com team is here anytime 🙌
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Developer reply ·
Thanks! Glad it's working well for you. The Upsell.com team is here anytime ✨
Got an app issue resolved and thanks to one of their support agent Saumya!
Great experience with Shafta and the Upsell team. They were incredibly helpful, responsive and patient in getting everything set up and working correctly. The support has been excellent throughout the process. Highly recommend!
Developer reply ·
Thanks for the kind words about Shafta and the team! Glad setup went smoothly. The Upsell.com team is here anytime 💛
The support received from Saumya and Shafta has been very helpful in setting up on my store. Very quick customer service and helpful conversation/tips provided by both of them.
Developer reply ·
Thanks! So glad Saumya and Shafta could help you get set up quickly. The Upsell.com team is here anytime 💛
Der Kundenservice ist top! Alex hat mir alle meine Fragen beantwortet und mir wichtige Tipps weitergegeben. Auch wenn der Link für die 90 Tage zunächst nicht funktioniert hat, wird die Funktion im Nachhinein kostenlos für mich aktiviert. Vielen Dank für die tolle Unterstützung!
Developer reply ·
Vielen Dank! Freut uns, dass Alex so hilfreich war und die 90 Tage für dich aktiviert wurden. Das Upsell.com Team ist jederzeit für dich da 💛
Shafta was the perfect agent, super helpfull!
Developer reply ·
Thanks! Glad Shafta could help. The Upsell.com team is here anytime ✨
Just downloaded it. Great support, hopefully works out well
Developer reply ·
Thanks! Glad support was helpful, and hope the app works great for you. The Upsell.com team is here anytime 💛
Alex was extremely helpful with getting me set up as i am rubbish with technology
Developer reply ·
Thanks so much. Glad Alex could get you set up, even if tech isn't your thing. The Upsell.com team is here anytime 💛
Highly recommended. I got a real time chat support on saturday, fixed the problem quickly
Developer reply ·
Thanks! Glad we could jump on chat Saturday and fix it fast. The Upsell.com team is here anytime 💛
App Works quite well and has a good degree of customization. Support received to figure out some settings and how it works was fantastic.
Very good app
Developer reply ·
Thanks, glad you’re liking it 💛
Saumya helped me set up my first A/B test, a huge help. Upsell app has already made me $17k in additional revenue in just a month, and we still haven't optimized yet.
Developer reply ·
Thanks for this. So glad Saumya could help with the A/B test, and $17k in a month is amazing 💛
App has been installed for roughly 3 weeks and seems to be working well. We will continue to review progress. The ongoing support and set up support from Saumya has been absolutely fantastic.
Developer reply ·
Thanks for the kind words, and so glad Saumya could help with setup. We’re here if you need anything 💛
DO NOT EVEN WASTE YOUR TIME AND $$, SO SHITTY EXPERIENCE WITH THEIR PAYMENT STRUCTURE
Developer reply ·
Sorry the billing experience didn’t meet your expectations. We want to walk through it with you. We tried to reach out to you directly and we’ll be happy if you’ll get in touch with us at care@upsell.com 🙏
Great app with a smooth setup and reliable features. Upsell.com ex ReConvert has made it easy to increase post‑purchase engagement without adding complexity to our workflow. Support has been responsive and helpful whenever needed.
Developer reply ·
Thanks for this. So glad setup felt smooth and support was there when you needed it 💛
The best part is the customer service. Alex supported me every step of the way; he was quick and clear. He also handled the installation for me, making the process very easy.
Developer reply ·
Thanks for the kind words. So glad Alex could take care of the install and keep things easy for you 💛
Gosto bastante do app, mas poderia ter a tradução para o portugues pra ser perfeito! Recomendo!
Developer reply ·
Que bom que está gostando. Vamos levar o pedido de tradução em português para o time. Obrigado pela recomendação 💛
Easy and powerful. Thank you!
Developer reply ·
Thanks, that means a lot. Glad it felt easy 💛
He was amazing helping me with my questions, and went out of his way not to only walk me through fixing something, but logged into my account and did it himself! Very grateful for this kind of support when you are a busy business owner.
Developer reply ·
So glad we could jump in and take that off your plate. We’re here whenever you need us 💛
Professional Support, very Helpful - totally recommend!
Developer reply ·
Thanks for the recommendation. So glad support felt professional and helpful 💛
Perfect and quick support team
Developer reply ·
Thanks. So glad the team was quick for you 💛
This app is great and Shafta with customer service was so helpful in resolving my issues and answering my questions.
Developer reply ·
Thanks. So glad Shafta could sort things out for you 💛
This is a great app that genuinely drives more sales! Shafta from support really helped me dial in the perfect settings.
Developer reply ·
That is the ultimate feedback! It’s one thing for an app to look good, but it’s another thing entirely for it to genuinely drive sales. At the end of the day, that ROI (Return on Investment) is exactly why tools like this exist. Knowing that the app is actively moving the needle for your business is a huge win.
Shafta was amazing to work with. She really went above and beyond helping me set up my post-purchase upsell and made the whole process smooth and easy. She explained everything clearly, was super patient with my questions, and made sure everything worked perfectly. Thanks to her support, my store is now running better and I feel much more confident with the setup. Highly recommend!”
Had a question today for support about excluding certain products from offers. They gave me instructions and sent a screenshot. Very Helpful
Developer reply ·
Thanks. Glad support could walk you through excluding those products 💛
Great support, I was helped by Shafta and she solved the problem I had.
Its great I really like using it I will forever use it until I loose it.
So far so good. Support was lightning fast and Ashley solved my problem in no time.
The pricing information is completely false; after the trial, I was charged $39.99, even though I had only one upsell order out of nearly 50 orders in total. There is absolutely no pricing option under $20.
Developer reply ·
Sorry about the billing surprise. We’d like to review your plan and charges with you. We tried to reach out to you directly and we’ll be happy if you’ll get in touch with us at care@upsell.com 🙏
Instalei o app, vi que não iria funcionar em minha loja até porque meu gateway não é compatível e acabei desinstalando antes do período gratuito. Mesmo assim, me cobraram 500 dólares na fatura!! Cuidado com esse aplicativo.
Developer reply ·
Lamentamos que tenham sido cobrados depois de desinstalar. Queremos investigar e resolver isso. Tentamos entrar em contato com vocês diretamente e ficaremos felizes se vocês entrarem em contato conosco em care@upsell.com 🙏
Great customer support especially shafta who helped me in my upsell thank you page setup. 5 stars and very fast customer support and the upsell reaally works.
Manzoor was very helpful and took the time to answer all my questions.
This app wasn't the easiest for a noob like me to figure out but the customer service went ABOVE AND BEYOND (shout-out to Alex!)
1 puanı bile haketmiyor beta özelliğinde bir açık vardı ve bizleri zarara uğrattı ücreti geri ödememekteler
Developer reply ·
Merhaba, Yaşadığınız olumsuz deneyim için üzgünüz. Beta özelliğimizde karşılaştığınız durumu ve bahsettiğiniz mağduriyeti hemen incelemek isteriz; ancak mevcut destek kayıtlarımızı kontrol ettiğimizde tarafınızdan bize ulaşan herhangi bir talep veya şikayete rastlayamadık. Size yardımcı olabilmemiz ve konuyu hızlıca çözüme kavuşturabilmemiz için lütfen kayıtlı hesap bilgilerinizi veya kullanıcı adınızı belirterek bizimle shay@upsell.com üzerinden iletişime geçebilir misiniz? Ekibimiz konuyu öncelikli olarak ele alacaktır. Anlayışınız için teşekkür ederiz.