Soothing House
United States
Reviews (2)
Account was double charged by $1,990. Yes, I paid yearly. Was it charged by yearly? Nope. Charged by monthly. Annual subscription turned into monthly subscription. The problem should be fixed instantly and unacceptable. This app's billing practice is extremely unprofessional.
Developer reply ·
The problem that you experienced was caused by a one-off issue that, thanks to your report, was immediately corrected. Your account was unfortunately the only one affected, so we've gone ahead and issued a full refund. We would also like to apologize for any frustration caused, and look forward to continuing to do business with you. - TxtCart Team
The customer service was above and beyond. Jayden answered super fast and was able to solve my problem in a timely manner.
Developer reply ·
Thank you for sharing your positive experience with us! We're thrilled to hear that Jayden was able to assist you quickly and effectively. If you need any further assistance in the future, please don't hesitate to reach out to us. We're here to help!
