Blueland

We've been consistently impressed with Yuma. The danger with using AI for CX is always hallucinations. Their approach of building bots for specific use cases and limiting the amount of knowledge the AI can ingest for any given situation has driven unbelievably high accuracy. Some of our bots are consistently hitting 98% quality, which I've never seen another AI tool deliver. CSAT results are the same as our full team, at 4.7+. Their support team is remarkable. Any and all requests or features we've asked for have been built and set up in weeks. The team is very communicative and very easy to reach via Slack and/or email. They are proactive, often bringing suggestions to our team on how to improve our customer experience. Run, don't walk towards working with them!

Emma was responsive and helpful in getting me set up in the account!

Extremely simple setup and features such as segmenting between new vs. existing customers and response clarification are great. No brainer for ecomm brands.

I contacted the team for support on some obscure information, and I was pleasantly surprised that Dalia was able to answer all my questions in a timely manner. Thanks again!