Freight HHG

Nilou was really helpful, solving our problem swiftly and with great humour! They even suggested other ways to improve our user experience. Very pleased with the service, thank you!

After lots of back and forth with the app developers we eventually had to uninstall this app as they were unable to fix the issues that arose and it made gift cards unusable. We’re sorry to hear about your experience and appreciate your valuable feedback. Our team performed some custom work for your store, which unfortunately led to unexpected issues. We responded within 20 minutes of your report, called you directly, and resolved the technical part within 40 minutes. It seems that someone from your team later sent a gift card to the wrong recipient and disabled it, which caused it to become unusable. We completely understand how such things can happen and are happy to help you set everything back up correctly.