Drogo India
India
Reviews (3)
Very disappointed. They charged us for the Urgency Countdown Timer Bar but we are not even using their app — it was just installed. Charging without proper usage is not fair at all. Would not recommend unless they fix this issue. Thank you for your feedback. Please note that the confirmation to use the app is made on your side, and we clearly describe all usage-based charges in our terms and conditions. The app has been active on your site since September, which is why the charges were applied. If you decide not to use the app moving forward, you can uninstall it at any time. If you need assistance, we’re here to help.
The Amplitude application is not working or syncing properly with Shopify. Please look into this issue and resolve it at the earliest. I’m waiting for your response.
Termination of Service – Switching to Judge.me Dear Ryviu Team, We would like to inform you that we have decided to discontinue using the Ryviu app for our product reviews and review feeds. Unfortunately, our experience with your support has been disappointing, and we’ve faced multiple issues without timely or effective resolution. Additionally, we find your XML file plan to be unreasonably priced, especially when compared to alternative platforms. Judge.me offers a far more affordable and user-friendly solution, which better aligns with our business needs and expectations. Thank you for your past service, but we are moving forward with Judge.me.
Developer reply ·
Hi Drogo, Hi, I’m Yen from the Ryviu team. Thank you for your feedback, and we’re sorry to hear about your experience. Please note that our team doesn’t work on weekends, which may delay support. We always strive to assist as quickly as possible during working hours. The XML feed is available on the Unlimited plan. We understand your concerns about pricing and truly appreciate your input. We’re sorry to see you go, but thank you again for trying Ryviu. If you ever return, we’d be happy to support you better. Best regards, Yen