Eva HK Store
Hong Kong SAR
Reviews (3)
Our experience with the app has been a waste of time and money. While the initial service was good, including website reviews and feedback, the quality has significantly dropped. We reached out to the company 2 to 3 months into our subscription to express our concerns about not seeing any benefits. They assured us that it would take about 6 months to see results. Now, about 6 months, we still haven’t experienced any improvements. Additionally, I uninstalled the app a few days ago but noticed that we are still being charged for the period from 2025-01-16 to 2025-02-15(full month). When we contacted customer service, they were unable to provide clear information about the charges and only mentioned that we wouldn't be billed for a full month.
Developer reply ·
Glad you're finding the SEO audit and suggestions useful right from the start! Thanks for choosing our app. We're here for any questions you have! 😊 - Kevin & Booster SEO Team
I won't use this app anymore. I recently discovered a pricing discrepancy on your platform. The price changed from 19.9 to 9.9, but I still have to pay the original 19.9 amount. I discovered this price change myself and your team did not inform me. I reached out to your support team to request a refund for the difference, but the response I received indicated that the case had been reported to a higher department for a thorough review. However, several days have passed without any resolution, which makes me feel that my case is not being prioritized. I believe in the importance of honesty and transparency, especially in matters involving customer charges.
Developer reply ·
Hi team, We are so sorry for your experience. Regarding the charge for the new pricing plan, please let us clarify it a bit: If the new pricing plan is applied, you might need to subscribe to the new paid plan in order to apply the new charge. When you contact our team about the pricing, our support team needs to consult your case with a higher department in order to send you a refund. We also refunded and responded to you within one day after receiving your report. Once again, we sincerely apologize for the inconvenience and any confusion caused. We seek your understanding.
Today, Lydia and Toby helped me to solve a problem. Thanks for their quick action and response. and Lydia is a very nice person.
