wdlracing

While visitors to my store seem to enjoy using this method of chatting the back end is a nightmare to use. You can't filter conversations easily, there is no bulk "Mark As Read" or "Assign to X Staff Member" option. I made the mistake of connecting it to Facebook messenger and now have hundreds of "Unread Messages" that were handled on Facebook's platform, and many times the messenger messages duplicate. This makes it impossible to find the Shopify Inbox customers. If the quality of the customers I'm getting on the Shopify chat(most are people just writing "PRODUCT NAME ???" in all caps with no context) doesn't improve I'm going to have to go back to just using Facebook's Messenger App.

Needed some extra assistance for what we needed in a specific report and they got right to it and helped us. Super impressed with how responsive they are.

Impressive user interface and nice customization options. Worked immediately. Does not currently have all of the features advertised and every time a user goes to a new page the sales pop ups repeat from the beginning unless you choose the random pop-up option. Would like to see the app remember what notifications it's shown the customer so far so the customer doesn't see the same thing over and over again as they browse the site.