Cosmetics Tenerife®
Spain
Reviews (5)
We have been using Chatra on our store for almost 5 years, and it has been a very useful tool for quick customer communication. The live chat is easy to manage and adds real value by helping customers get answers before placing an order. The triggers are useful for engaging visitors at the right moment, and the live view helps us see how customers browse the store, including possible broken URLs or pages that need attention.
Very smooth onboarding process, easy steps, almost automated. The feed started sending products to the Microsoft Merchant Center in minutes. Of course will take a while to fully populate but from the beginning, I would say TOP! I will review the APP after a while of using it. Anyway, better than the competitive free APP... UPDATE: The feed can go empty without warning...uninstalled
Developer reply ·
Thanks guys! Just saw your update - can you email us at microsoftfeed@bysimpli.com. We'd like to understand what went wrong so we can prevent it from happening to others. Not trying to sell you on anything new.
BEWARE! Exercise caution when choosing this app, as they are altering included features without providing any notification. With the free plan, you receive 10 email notifications BUT, from a while ago, you're not even allowed to see who has requested a 'back in stock' alert as the email details are blurred. Concealing information collected from your website is an extreme measure! Despite these issues, the app still gets a 3-star rating because of its chat support and user-friendly interface; otherwise, it would have earned a 1-star for its shady practices.
Developer reply ·
Thank you for sharing your honest feedback with us. We apologize sincerely for any frustration or inconvenience caused by recent changes, and we want to clarify a few details to ensure full transparency. We understand that unexpected changes can disrupt your experience, especially when it impacts data visibility and key features. Please know that our intention is never to cause any confusion. To help users make informed decisions, we provide all the information about each plan's features, limitations, and benefits in the "Plans" section within the app. Here, you can see exactly which tools and functions are included at each level, including the free plan. Thank you as well for recognizing the support and usability aspects of our app. We’re committed to maintaining a user-friendly experience backed by responsive support, and we’ll continue working hard to make sure that all aspects of our service align with the high standards you expect and deserve. We value your input tremendously and are grateful for your patience and understanding as we make these improvements. Please don’t hesitate to reach out if you have additional questions or concerns—we’re here to support you.
Amazing APP, with an amazing staff. After using the APP for a while already, no issues at all, no glitches...just perfect and amazingly well explained for each setting you have to do. It may look like some easy APP but trust me it is worth any penny! Thank you team and especially thank you Yavor! You rock guys UPDATE AFTER almost 1 year using this APP: The only APP we used from the Shopify store that is helping us increase AOV monthly! Thank you again guys
Developer reply ·
Thank you for updating your review! We're very happy that our app is helping your shop succeed and we're looking forward to working with you in the future. Please don't hesitate to reach out.
Stay away from this APP, is messing with the code theme! It disabled my Add to Cart button...The support doesn't answer by e-mail, so I had to look after them on Facebook chat, and even that they start arguing and saying my theme is not 2.0 compatible which is even worse ...coming from a supposed developer!
