LAIF

Support is very helpful!

I’ve been using this app for a long time and overall it does a decent job. The core functionality works as expected and it has helped me improve my store’s SEO and structure over time. However, I really dislike the UX practice of hiding important plan limitations and feature availability behind small hover tooltips. In my case, the information that certain options (like the extended breadcrumb features) are only available on a higher plan was not clearly visible in the interface. Because of this, I spent about three hours trying to implement a multi‑level breadcrumb navigation, assuming I was doing something wrong, when in reality the feature simply is not included in my plan and this is only revealed in a tiny hover tooltip. It’s also important to note that this is not a “set it and forget it” SEO solution. In my case, Webrex was adding structured data fields that I already had in my theme (for example BRAND and similar attributes), which caused duplicate fields in Google’s Rich Results tests. I can still demonstrate these duplicates directly in Google’s testing tools. As a result, my SEO was actually hurt instead of improved, and I had to disable that part of the app. For a tool that targets professional users, I would expect much clearer in‑app communication about which features are accessible on which plan, without relying on subtle hover hints, and more careful handling of structured data to avoid conflicts with existing theme implementations. EDIT: I appreciate the detailed response from the developer. However, I need to clarify one key point: the organic growth they are referring to is not solely – or even primarily – the result of this app. During the same period, we have been working with an external SEO agency for more than three years, doing continuous, manual, on‑page and technical optimization. Attributing the full traffic increase to Webrex and its basic features is simply not accurate. ​ I am frankly quite surprised to see Webrex presenting this growth as if it were mainly the outcome of their plugin. While I do believe the app has contributed something, its share in the overall results is much smaller than the long‑term, hands‑on SEO work done by our team and agency. My original review describes my real experience: confusing UX with key limitations hidden in hover tooltips, and structured data conflicts in my specific setup (for example duplicate BRAND fields in Google Rich Results tests). I can still demonstrate these issues in Google’s own tools, and I stand by every word of the original review. Right after I contacted support about the breadcrumb feature (and later posted this review), Webrex also offered me a separate “SEO package” for 299 USD, where they would analyse and optimise my store. The report they delivered (apparently generated with an AI tool) contained seriously distorted numbers – for example, it showed roughly 80% fewer products than we actually have. This does not inspire much confidence in the quality or accuracy of that service. I also do not feel comfortable with the fact that the app’s support team is trying to sell additional paid services outside of the official Shopify ecosystem in the same context where I, as a long‑term paying customer, simply asked about one confusing, plan‑locked feature. So not only did I have to deal with duplicated structured data and confusing UX, I now also have to publicly correct statements that, in my opinion, misrepresent my case and over‑attribute our hard‑earned business results to this app. I find this overall approach quite unprofessional. Webrex can be a useful add‑on to support day‑to‑day SEO work, but it is not a replacement for a professional SEO agency or ongoing manual optimization. Its role in our results is complementary, not central. Because of these latest interactions, we will be actively looking for an alternative app, and I am updating my rating from 3/5 to 2/5. Thanks for mentioning in the first line of your review that we did a decent job. However, you mentioned that you dislike the UI/UX for this. First of all, this review contains completely false and incorrect statements, and as the developer we would like to clarify the facts behind this review for transparency. The user is currently on our Premium plan, but they requested access to features that are only available in the Pro plan and demanded that those features be unlocked completely free of cost. At Webrex: AI SEO Optimizer, we treat all customers fairly. We cannot grant higher-tier paid features for free, because that would be unfair to other merchants who are legitimately paying for those advanced plans. When our support team politely declined this request, the user chose to leave a 3-star review. We have complete documentation and chat records showing that the user specifically requested Pro plan features for free, and our support team clearly explained that this is not possible. After this request was declined, the review was posted. There is another important point that should be considered. While using our app, the user’s store has experienced significant organic growth, and we even shared the Ahrefs free audit report, showing a +9.7K increase in organic traffic over time. The user has been using our app for over 3 years, and even the last 2-year performance graph clearly shows this growth. At the same time, the review claims that our app is causing duplicate fields in Google Rich Results. If that were truly the case, search engines would not reward the website with such strong organic growth and improved visibility. Because of this contradiction, the statement made in the review is misleading and factually incorrect. We always welcome constructive feedback, and we actively help merchants resolve real issues. However, reviews should reflect accurate technical information and the full context of the situation, rather than claims that do not match the documented support history.

I’ve been using Omnisend for my Shopify store since mid-2023, scaling my business and upgrading my plans as we grew. Like any complex software, there are occasional technical hiccups or features you wish worked slightly differently, but what truly sets Omnisend apart is their phenomenal customer support. Recently, I had some complex concerns regarding my account, UI, and some specific workflows. Instead of giving me generic copy-paste replies, the support team (huge shoutout to Mariia, Eduarda, Kayque, and Emna!) actually listened, escalated my case, and worked with me to find a solution that proved they genuinely value long-term, loyal customers. The automations are powerful, the email builder does the job, but knowing there are real, empathetic humans behind the chat who care about your business makes all the difference. Highly recommended for any serious e-commerce brand that wants a partner, not just a tool.

We've been using Notify Me since June 2023, and it's been an invaluable tool for our business. The back-in-stock notifications help us reconnect with interested customers and recover lost sales opportunities. What really sets this app apart is the incredible customer support. Rick from the support team went above and beyond to help us with a specific request, demonstrating genuine care for long-term customers. The team is responsive, professional, and truly committed to making sure we get the most value from the app. The app itself is reliable, easy to use, and integrates seamlessly with our store. It's become an essential part of our customer engagement strategy. Highly recommend Notify Me to any store looking to improve their inventory management and customer communication!

The app advertises itself as free, but in reality, it is not. On the Professional plan, you can only add blocks to the order tracking and thank you pages. If you want to add a block for something actually useful—like custom order notes from customers during checkout—you need the Pro plan, which costs $399. This critical detail is hidden before you install the app. If this is how Shopify and its app partners treat customers, I strongly recommend looking for alternatives.

We installed this app because it was advertised as completely free. However, after installation, they changed their policy and introduced paid plans. Now, the free version is limited to only 100 views, which is unacceptable for our store. We are forced to look for another solution. This is extremely unethical, and we feel deceived and cheated by these practices. Avoid this app!