Sawinery
United States
Reviews (4)
Great support experience. They were patient and responsive, and they worked with me until the issue was fully resolved. I appreciate their help and willingness to make adjustments. I got exactly what I wanted in terms of appearance. The widget is beautiful. thank you so much for the glowing review! We are thrilled to hear you're happy with the results.
Great app but they charge you EXTRA $40 FOR EVERY 300 orders after the first 300. Without any notice I got big bill due to Black Friday sales. Compared to the competition this is like 40x the price. changing to another app and recommend to anyone with more than 300 orders to BEWARE.
Developer reply ·
Hey, thank you for sharing your feedback. I am sorry the recent charge came as a surprise. We aim to keep pricing clear and easy to review across our site, our Shopify listing, and inside the app, and we focus on delivering meaningful value through tools that help bring in new customers, raise conversions, and encourage repeat purchases. I reached out by email to review your plan together and answer any questions you may have. You are welcome to reply whenever it is convenient.
saves fail every time. couldn't save my html for 20 times garbage.
Developer reply ·
Dear Sawinery Store Owner, We’re truly sorry for the trouble you faced. The saving issue happened because HTML isn’t supported in the Option label field, and we completely understand how confusing and frustrating that must have been when it wasn’t made clear. That’s on us, and we’re already improving the app to prevent other merchants from running into the same problem. We also noticed that you’ve moved to a variant swatch app. Since those apps are built to style Shopify’s existing variants — while Easify Product Options is designed to add entirely new options beyond Shopify’s defaults — it seems what you needed from the start may have been different from what our app provides. We realize this mismatch created difficulties and left you disappointed, and we’re genuinely sorry for that. Even so, your feedback matters to us. It helps us make the app easier to understand and more reliable for everyone. If your store ever needs more advanced product options in the future — from text fields to add-on products and custom selectors — we’d be glad to support you personally and ensure things go smoothly. We’d also be deeply grateful if you could reconsider the one-star review. Ratings mean a lot not only to us but also to other merchants deciding whether to try the app, and your feedback has already helped us improve. Best regards, Easify Team.
