Dealsfinderorg
United States
Reviews (3)
Awful app. Terrible support. After 1 day and several emails, I realized that the app cannot work in my store. Instead of giving me a refund, Eric said it's my problem. IM IN SHOCK ! 1 day I used the app and I pay for a lifetime. BE AWARE. Shame on you, Eric.
Developer reply ·
This store configured their product reviews app to combine reviews for their products (e.g. claiming 2,100 reviews on a product with 0 reviews). This is a violation of Google's policy and can cause Google to penalize the domain and remove all Rich Results. When the store emailed to check on how things were doing, I noticed the issue above. I recommended they contact their reviews app so it could be fixed to comply with Google's policy. I also told them that JSON-LD for SEO would still work for them but if Google decided to penalize their store from the bad review data, then none of the structured data would be allowed into Google. Google penalties are domain-wide and don't make the distinction between good data and bad data when it comes to violations. The store ignored my advice because they wanted the better conversion rates coming from combining reviews (their words, not mine). Eventually Google noticed the store reviews violated the policy and Google removed all their Rich Results. This is not something my app has control over, this is a Google policy. I informed them again that the problem was with their reviews app and gave them resources on how to fix their reviews to maybe get Google's penalty lifted. They declined my advice and wrote this review instead. The app was working, but Google caught their reviews app breaking Google's policy which cut off this store's Rich Results domain-wide.
they don't let you know that trial has ended + they coruppted all the search results. i lost a lot of sales because this app decided to show my customers empty pages when my trial has ended ( before i installed the app my search was good) that's a very bad behaviour ,and the owner of this app probably seeing $$$$ as the only metric and don't care about the users
Developer reply ·
So sorry for your bad experience and thank you for that important feedback, we’ve changed our integration with Shopify theme files so this issue no longer exists. BTW, Have you checked your spam folder? We do send email notifications throughout the trial period. You can contact us at support@instantsearchplus.com.
Why Charging per Order ??? too much expensive !!
