72hours.ca
Canada
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Reviews (3)
App got our feed banned off of Google Merchant Center and Facebook Feed. We had it down for 5 days with little to no support from the customer service team. The team was unknowledgeable and we had to switch to another feed provider.
Developer reply ·
Hi! Thank you for taking the time to share your feedback with us. We'd be more than happy to clarify a few facts about your experience after an investigation by our team. - Though we are a DIY software, our team still provided several hours of support to help you as shown via various ticket/email threads. We always try to work with all customers to resolve their issues. - You also claimed that our “App got our feed banned off of Google Merchant Center and Facebook Feed.” That is simply not true as you never uploaded a Facebook feed from our system. When it comes to Google you had consistent data issues that we were more than willing to work with you on, however, by this time you had already chosen to leave GoDataFeed. - If we are not the right fit we completely understand but we don’t believe the 1-star review is reflective of our software and team. We would appreciate it if you were to remove this review as this does not reflect our practices or team. We are fans of 72hours.ca and your safety gear. We look forward to hearing from you in the future.
We have recently downloaded this app to test and see how it compares to the previous Google shopping feed apps that we have tried before. I have to say we made the right decision about moving our store to AdAmplify. The App was seamless and we used to have 200+ disapproved products and now 98% of our products are approved. The support team has been a great help with assisting us with the disapproved products and with the app in general. It's very easy to use and this Google shopping feed app for Shopify is by far the best one comparing to the other 5 we tried before. I definitely recommend them if you are having tons of problems with your content API, products feed, disapproved products or even just Google shopping in general. Thank you for taking the time to write this review. We enjoyed working with you and your team and are happy to implement a couple of great features that you suggested. Nice to hear your comments on the improvements you saw in disapprovals. Having spent most of our working lives developing enterprise-level software for large companies allowed us to build a lot of robustness into the app to resolve these types of issues that frustrate so many merchants. We are pleased that it worked out so well, feel free to reach out if you have any further questions or features you’d like to see.
Kanishk really helps for us, good job. thank you so much. He solves the problem for us. He helps to create a new account and solves the connection trouble for us. He fixes the problem for three computers.
