Custom Family Gifts
United States
Reviews (2)
They claim to be Print-on-demand but do not have order notes. If you use this app, you cannot offer expedited shipping. All orders are made to be standard and there is no way to update it. In short, the app sucks. The company, shipped flawed canvases and refused to replace citing damage was within their threshold. Hope your customers enjoy their threshold. Software is really awful. Prepare to accidentally cancel orders, not understand how to ship internationally. Printful is much better in every way.
Developer reply ·
We’re so sorry to hear about these issues. We’ve reviewed your support requests and see that our support specialist issued a reprint for this order; damage is never okay with us, and we will always make it right as long as we know about it. Please let us know if you have any concerns with the new canvas. Gooten offers expedited shipping and worldwide shipping as an option, with very few exceptions on very few products. For our Shopify partners who want to offer standard, expedited, and overnight shipping options, we recommend installing the Advanced Shipping Rules app. This provides a seamless shipping experience for your customers. We’d be happy to help walk you through setting that up! Thank you for taking the time to share your feedback. We take all feedback from our partners very seriously and have passed your suggestion for gift/order notes on to our Product Team. We are working hard to get this enabled across all of our manufacturers to ensure a consistent experience regardless of the product you order or the manufacturer that produces it.
Very basic. A lot of arbitrary restrictions when it comes to variants. Working with prints and can only create size variants. 2 prints of the same size cannot variate for a single product, which is very restrictive. Got a print that comes in slight color variations? Out of luck. Cannot variate products based on medium. Same print as wrapped canvas or poster, cannot be variants. Can only variate by color.
Developer reply ·
Hi, thank you for your review! When adding products from Printful to Shopify, it won't be possible to add multiple designs which would create multiple variants based on the selected size/color combinations and the designs you've uploaded. Instead, only one design per product can be used. You can consider a more manual approach in adding more variants to your products if you want to offer different designs. This means that you would have to add additional variants to the listing in your Shopify admin -> go to Printful -> Stores -> Sync -> Refresh data, click on Not synced -> Edit and the new variants you have added to your listing should show as having a "Choose product" option, click on that and you'll be able to choose any item from our catalog and add any of your designs. Each new variant will have to be synced (created) manually like so. It is generally suggested to create separate products for each design/item you want to offer in your store to avoid incorrectly synced variants, but this approach definitely works. Thank you for your feedback on this matter! Hopefully, we're able to improve this process as we move along and make further improvements to our platform. If there's anything we can help with or if you have any other suggestions, surely reach out to us at feedback@printful.com. We like hearing from you! - Zana
