Gooten: Print on Demand

Gooten went ahead and filled an order without my permission on a canceled order on Etsy. Due to a $19.99 shipping fee for a paper product. Beware of this company, it is unacceptable for them to process an order on their own. I did not choose to fill the order. So I refunded my Etsy Customer and the next day they sent the order into production.

They used to be really amazing but their quality has tanked. Almost every single order placed has been wrong. When I ask them to send a replacement, they refund me instead which doesn't solve anything. I then replace the order for my customer and they, again, send me the wrong order. When I reach out to support, they just send me articles or again - refund me. Zero quality control, customer service is a complete joke. I've kept my sentences to support very simple "Please replace item" and they ignore it and literally respond with "as requested, you have been refunded." Unless you want pissed off customers, stay far away.

I have moved some products over from printful to Gooten. For the 8 weeks i have been using Gooten 20% of my t-shirt orders are either printed incorrectly or the wrong print entirely. the lack of customer service is very frustrating. i have had to refund orders and the only recourse from Goooten is to reprint the order, not cancel and refund me. i am going back to printful for t-shirts, still a CS mess but less mistakes and better CS.

bad support service no email back when i have question..long production time

I used Gooten for POD for about 6 months... All of a sudden multiple orders were not being pushed properly to Gooten. I contacted customer support several times to try to fix the issue. Following their instructions now my entire store will not connect with Gooten. I have emailed, and emailed, and emailed asking for help but their support team is slow to respond and doesn't have any explanations nor solutions. Avoid at all cost...or it might cost you business.

If you like gaslighting, this is the company to work with.

I have been using Gooten for over a year now. For mostly Woven Blankets and desk mats. I have consistently received 5 star reviews on Etsy until the past month. My customers were not getting their products on time. Products were just sitting in production. No messages from Gooten. Then their website started returning 404 errors. They didn't update the facebook group to tell us anything. I had about 5 deskmats come through in one day only for them to charge me for them, the deskmats sit for days and then randomly send me an email saying they are SOLD OUT! I was sending emails daily. Their turn around time for responding to emails is 4 days! 36 business hours! Business hours are 9-5. In the midst of this, my woven blankets started just sitting again in production for long times. My blankets range from $93-$149. They kept telling me that despite what the website says is shipping time, the production is within SLA. Then a full 8 days later they finally sent an email saying their were issues with the production partner. Technical issues. But things are still on track to send out blankets.. Blankets went from shipping in a week to 2.5-3 weeks. I had one order come in I didn't see that was charged so I left it to see if I'd continue with Gooten. It took almost 3 weeks to receive the blanket. The lady sent me a message 2 days ago showing the blanket. It was the worst blanket I've ever seen! Colors were wrong, the images were skewed. It was horrible. I've disconnected all 3 of my stores and deactivated all of my listings. I am done with Gooten! I am moving all of my listings to Shopify. I have purchased a blanket from Shopify and it looks identical to Gooten. Save yourself time and heartache and skip Gooten.

Denied printing my designs of a president even though they fall under parody/fair use

I inadvertently found Gooten while looking for one particular POD product and so far have been very impressed with their catalog and their support. I had a question early on which they responded to right away with very helpful information.

The amount of products are good and it connects well with shopify. I'd like to see a few more mockups available. Overall user friendly, a good option to use in your POD business and nice layout.

I’m a new customer, but so far I have nothing but good things to say. My customers have been very impressed with the quality and craftsmanship of the throw pillows and accent mugs. I can wait to create more products. The software is easy to learn, and the wide selection of merchandise really sets Gooten apart from the competitors. Tech support is also top notch.

Gooten has a higner quality product than many other drop shippers. I appreciate the ease or ordering and payments.

Nice app, easy to use, and the integration works well.

Gooten is a great go-to for cute merchandise! I have ordered a few items and I the quality is great and everything came as expected.

When push came to shove, Gooten exceeded my expectations. They were able to handle my 800+ orders during this past holiday rush season with ease. I did not have any delays with product turnaround and the majority of my customers loved their ordered item. Also, their customer service reps are very helpful and they were able to solve any issues that came up. I do think their user interface is a bit dated so I hope they can update it soon.

Really great app. Very helpful for my Shopify store.

Great POD

Great app and awesome collection of POD products. Thanks!

Absolutely love Gooten as a POD provider. They have great printing and a much larger print area than their competitors. Only downsides: 1) Shipping for multiple items is prohibitively expensive; 2) It's really difficult to get colors added for some items. We can't print our fleece with them because of the lack of options there. I would love to be able to use them for everything. Thanks!

This app is super useful to use! Really easy integration with shopify and fulfilling orders. :) I didnt really have to do anything and its so easy to add products. Definitely love them and cant wait to keep using this company!

Great customer service! Products take much longer than other services I've used though :( But the quality is good and i'm happy with both their DTG and DTF garments!

Love this app. It’s simple to use and the product line is amazing. Adding products is a breeze making the whole process from design to sell is seamless. There’s even a free version available.

Setting up my Gooten account and connecting it to my Shopify store was super easy. The design guides and uploading custom design features were easy to understand. I love the range of print-on-demand products they offer and I can't wait to keep expanding my shop offerings.

I appreciate the variety in products and the quality of the products. What would be better is if the website and design software was more phone friendly as I do most of the work on my phone. I was also disappointed in the time it took for my designs to be approved and then the length of time they were in production. I assume it’s longer because of the holiday season and I’ll be interested to see what the turnaround time is like in the off season.

So far so good. I'm happy they have the product I needed.

Amazing print on demand platform. The features of printing in your geographical area is awesome. Looking forward to many years with gooten to thrive my business.

I placed the exact same order with Gooten and another top POD service. The embroidered hat is taking a bit longer to get to me then the other company but so far everything has been very comparable. The one major difference was the cell phone case. With the other company I got a cheap, flimsy plastic case. With Gooten I received a case that will actually protect my phone! Overall my experience has been great and I can't think of a reason why someone would not want to use this service. A++

Good POD app. Products generally have good quality although we have encountered some quality issues and slow shipping times in the past.

Excellent app! Just started with Gooten and so far I am extremely pleased. Looking forward to a long relationship!

Great range of products to add to my store. The app is easy to use and the user interface is not complicated like other print-on-demand apps. The shipping calculator is a plus. In the future, I hope they add more products in the apparel category like bomber jackets. So far I have no problems with the app.

it's impossible to log in I looked up and down the whole page and through each option to no avail. they do not care that we need to gain access after we set up the account

I switched to Gooten after working with another POD company. What a difference! Gooten has great customer service agents. They went beyond what I was asking them, and included screenshots, links, videos and detailed instructions to help me get started and to address any problems I was having. They even followed up to see how I was doing with their instructions. The app is very easy to install, and integration is a snap. You can add variations with ease! While I am still new and figuring some things out, it is seamless and easy to navigate and get support when needed. I am so happy I made the switch from PM.

Of all the POD companies I have worked with and received samples from, Gooten is the most difficult to work with. The specs required are difficult to work with (making repeating patterns wasn't possible), making uploading images for a sample very trying. Then, once I finally got the files approved for printing, there was an issue with billing - which I was not notified about whatsoever. Consequently, I had an order sitting in "billing" for well over a week. Rather than a quick resolution, even that issue (a simple address update) had to wait in their system for another 12 hours before approval. At last the order shipped and the colors of the blanket were muted, the blanket thin, and it was shipped in a polymailer that arrived ripped. Perhaps other products might be better in quality, but after the initial order and the difficulties in getting it made, I am less motivated to try other products from Gooten.

I just started adding Gooten products to my Shopify store a few weeks ago. The process is fairly simple. The mock-ups looks great. I have already gotten sales. It’s great that I can add custom items to my shop without the huge cost of inventory, equipment & large minimums. So far, the quality of products have been great!

We are new to this whole thing, and it's been great to go to Gooten's website and find all the products we need, plus guides on how to setup a store and how to be successful. They have been a wonderful company to work with so far! Thank you!

I've found Gooten easy to work with and I like the selection of products because it has more colors of the same atules I find elsewhere. So far, I've only placed an order for myself to check quality. I like what I've received so far and plan to add items to my store.

I am new to POD and have been sampling a variety of companies. So far, Gooten seems to be the one that offers unique products at reasonable rates. I also appreciate that my order was reviewed by the support team and was contacted to address potential print issue.

Excellent app. Great product list and sound customer service. Can't ask for much more. Certainly recommend Gooten to all businesses and entrepreneurs!

Easy to set up and lots of excellent products to choose from! I was able to link to my Shopify account quickly. The quality looks great as well.

Gooten is great! I love the shipping / production times and the products are much better quality than expected. Only thing I wish was better was the mock up image generation. Some of them did not look as great as I would expect.

Love that this app integrates with Shopify and Etsy!! Also they have TONS of great products to customize. Looking forward to working with them!

This app features products to sell that I have not found through other companies. It's easy to use and I'm really enjoying the process so far!

Gooten customer service is wonderful. They are very quick to reply to emails and sends through detailed images along with their answers. The platform itself is very easy to use and exactly what I was looking for. I am very excited to recieve my first tea towel sample to begin selling these all the time on demand!

Haven't had any problems, but I do wish we can contact them through phone when immediate concerns needs assistance.

This app was used to integrate print products into my store. Fulfillment is good and the software is good too. There are numerous great options on Shopify however for my new store I am going to go with Gooten and as their quality was ideal

Gooten is a great way to get your startup on demand printing business going. It's very user friendly and easy to use. You'll have no trouble learning how to use Gooten.

I like the variety of products that it offers. Their quality is up there with the best of them, as well. Highly recommended!

I’ve been using this app for more than a year I spent a lot of time setting up all the products and images on my website. I’ve had an ongoing problem with them claiming they’ve sent orders out and when you check the tracking number they’ve never been shipped when you ask UPS they’ve never seen the packages! This is not a one time occurrence but has happened several times now it’s unacceptable . Rather than acknowledged the problem and fix it they continue to make up stories that the packages are lost in transit . They have hurt my reputation with several of my longtime good customers. They will continue to claim they mailed the packages anyway. And when you’re trying to get the reprint sent out it takes three days or more for them to respond often times through email because there’s no phone support Are used to have a manager I could reach out to you now they’re telling me I have to spend $25,000 in Prints every quarter to have access to a manager! In the tbeginning I was satisfied with this service but now it’s turned into a giant headache for me and my customers

I was looking to sell some of their phone cases. I was surprised at the high cost of their Phone case wallet but ordered a sample. VERY CHEAP AND POORLY MADE. Since I paid less for another one at RETAIL cost I expected this one to be very nice since it was more at WHOLESALE cost but it was awful. There customer service is very slow too!

App was easy to integrate into my shop. Many products to choose from and simple process for customizing and adding them to our shop. Print quality so far is excellent and order fulfillment was fast.

gooten is greats; I love their metal Prints. Easy intuitive interface, well-priced. Highly recommend!

I chose to connect the Gooten app to my Shopify store because they had products that were key to my plan but that I couldn't find elsewhere. The app for creating products and sharing them to your Shopify (or elsewhere) is fairly straightforward and I can see that it has more options I haven't even looked into yet. Installation and set up were seamless and intuitive. I do like that you can bulk upload a lot of art work at once. It would be super fabulous if you could apply that artwork to a product as a bunch of variations all at once. As it is, you have to go through a many-click process one by one, as far as I can tell. I know Gooten has been around a long time, and I feel like they have capabilities I can grow into, which is nice.

We used this app to help us with some print-on-demand art. Whenever we've used it, it's been quick, helpful, and customer service friendly. We had an issue with a customer's order, and I reached out to get assistance. Within 24 hours, I got a response and my issue fixed.

Great POD partner, way more helpful and hands on than others in the space. I have it integrated into two separate stores. Amazing variety of products above and beyond other providers. Overall the Shopify integration works perfectly, as well.

Gooten is a great app with a strong integration with Shopify. It's simple to set up and configure and their fulfillment prices are reasonable. Shipping costs occasionally make it prohibitive to use them, especially for small card-based products, but for larger packages their bulk discounts are good.

I have been using Gooten for a year. The quality of the products is great, and it integrates well on whole. However they do NOT do well when it comes to addressing valid and fairly significant issues, such as needed original shipping information passed from their manufacturer to the original carrier, then on to USPS, so that I have what I need to file a claim with the carrier for losses when packages are lost. Gooten's response? "Not our problem - explain what to expect to your customer." When I mentioned that their system had no way to note a VAT paid by a UK customer via Etsy custom order, so that the customer wasn't billed for VAT twice, I was told they hadn't heard any complaints yet from their manufacturers, so there was no issue to address. I'm sure customers billed for VAT twice and anyone ordering via Etsy would disagree. The list goes on. Plus, CS is only available via email and can take days. Slowly but surely their refusal to address major problems and deficiencies in their system are outweighing the quality of their product.

Works well so far! Seems better prices than other stores too. Gives me a chance to make a decent profit off of merchandise sales.

There's hardly any customer service. They are not like the other POD services I used in the past. If you need help you probably won't get any. I am about to cancel my orders and move to another POD in the middle of it.

Installation and interface is easy to use. Great product selection and customer support. Very happy so far.

This app is very user-friendly. The customer service has been very helpful and walked me through each step and provided samples of every product we have requested.

Been using Gooten for 1 year now and this is by far the best POD provider out there. I have used them all and Gooten never lets me down. 100000000% recommended.

They have been awesome to work with so far! We are very excited to grow our business with them as partners.

Gooten is great and an easy app to use. They have the best mockups, looks just like the real thing, that has been my strongest selling point. I also bought some other the products online and they are amazing, no complaints only customer and business satisfaction

Loving Gotten thus far! There customer and client support team is super fast and responsive. Really have to give it to them for their flexibility and support as well as the quality of their products.

I like the variety of POD products they are fun choices. I am always surprised there is something new to customize and it is totally hassle-free! Ideally, I hope to come up with great DESIGN IDEAS for them all!

Super easy and fast to design products and upload to my website. Prices seem competitive and the reviews are very good for quality. I'll happy it's available to try.

I'm trying out Gooten. I've been using Printful, but they don't have everything that I need. I was attracted to the puzzles. I received my sample and was impressed by the quality of the puzzle. Glossy and thick pieces pack into a white box with a clear cover. I would suggest better mockups. Thanks!

I ordered two pet bandanas, both of which were two different sizes and neither of which were the size listed on the website. I reached out to support, and they were apologetic and offered to send replacements (the only reason I'm not giving a 1-star review). However, I won't be using Gooten products in my shopify store now because I can't trust consistency in their products for my customers.

I used this app to create garden flags for my site. The integration and set up was extremely easy. The actual product is great. Printing looks awesome. Zero complaints and I’ve already recommended to friends.

So far so good with Gooten. We've seen great turn around times with orders that are true to what they say in there FAQ pages. I do wish they had an option to add marketing inserts into packaging as well as blind shipping. I did notice our products now don't have our name on the return address so I'm eating the cost and having them ship to me first to package more nicely and with our packaging. Another piece of feedback is to create a better rewards program such as Printful has. Spend X amount in a month get better discounts on products. Their VIP program doesn't offer any sort of discounts, just better response times for customer support essentially. Overall, I am happy so far!

We are just starting out with our store and have researched a lot of POD apps. We love Gooten, all its options and how easy it is to use! So far so good!

This app is really helpful to build up your e-commerce shop and easy to understand. Thanks for the support

Good products, fast turnaround time for canvas , good communication and best support out of all the platform that i have used. Recommended

They made everything super easy! Pricing is very good! I hope the company continues to work on getting more products and also work on getting shipping costs lower because that is my only pain point here. Great work Gooten Team.

Used all of the other apps/services....hands down the best in the business. Gooten helps us sell on demand globally without the hassle.

Gooten is easy to design with and has a great product selection. It connected easily with my Shopify store and has reasonable pricing! I recommend!

Just started using gooten. Their customization platform is one of the best I’ve experienced for phone cases. Their selection of phone cases and sizes is also decent compared to competitors. Their mock ups are terrible and they only provide one. On this aspect they are lacking. If you can design your own mock ups then I would recommend gooten.

Terrible company. Shipped the wrong item completely and when I asked to get the right one they put it on hold for "copyright reasons" I did the art myself and they need (Commercial proof) so I cant just send them the art. they have already produced about 8 of these exact products for me but now they wont do it because its a reprint. I have asked for the manufacturer but gooten wont give it to me because they know they are a Piece of SH*T company that deserves to be bankrupt. and would lose all their customers because they are terrible. I have had so many problems with them. Just find another site if you can. They do not treat their customers well and DO NOT DESERVE YOUR BUSINESS. This company makes me so mad I had to share this.

Really great selection of products to add custom designs. I really like the yoga mat, thermal mug, water bottle, and calendar options. I would recommend this app!

I have been using the Gooten app for almost 2 years now and really love it. There products are extremely high quality, the design features are very easy to use, it is a simpler platform than some and they have managed to get their shipping prices down so they are very competive even for platforms where you might have free shipping. I frequently compare the prices and product offerings to some of the other competitors to Gooten and it always wins...I highly recommend this app with your Shopify store.

I've only used Gooten for their canvas products and am very happy with the quality, pricing and shipping times. Support sometimes feels like they do not really listen and just respond with templates. But overall I'm happy with their service.

The worst print on demand company I have ever used. Orders were delayed, customer service took days to respond, then would respond with a canned up, scripted response that did not address the issue, the user interface was extremely slow, at one point it stopped syncing with my shopify store and I didn't know the orders weren't getting printed. The cutting boards image was dull (the same file that came out bright with my other POD). The last straw is when my customer bought a puzzle as a gift and the tracking said it arrived and it never did (I have confirmation from the PO that they never received the package) and then I emailed the Gooten help desk and NO RESPONSE. **If you care at all about your business reputation then do not use Gooten, too risky.

Seamless integration. Love the automated out of stock functionality, a huge time saver when your store has a large range of products with multiple variations.

Gooten is very user friendly and does a great job at allowing me to make products that transfer easily to Shopify and Etsy! They have a lot of product and choices as well! And the printers they use are amazing quality!

Very easy to use and lots of great product to choose from. The customer service is amazing. They are very helpful if there are any issues with the app.

I use this app for the pet accessories! Awesome service and super fast, glad I found them. Definitely recommended!

There are various products and the customer service response was very fast, within 1 - 2 days. The delivery time to UK and Europe is slightly longer than I expected but it is good so far.

I was using Gooten when I first started. I decided to remove them from my store because it was getting too costly troublesome whenever I was dealing with shipping and setting up the back-end rates. Advanced Shipping Rules helped, but I was cornered into paying a real premium for something that comes with Shopify already. Printful and other suppliers have their API connected to Shopify, so the shipping already gets calculated when customers place the orders. Simple! And that is how Gooten should work. Until they get with the times, I will be using other suppliers. UPDATE: After one year since Shopify updated its backend to allow automated rates, Gooten still has not taken advantage of this feature. If I choose to use them, I will have to spend upwards of $60 per month to use Advanced Shipping Rules.

I’ve been using this app to add really unique pieces to my shop. I like that you can design for multiple variants at once. I do want to see better mock up capabilities within Gooten. Showing the product in a beautiful environment or a nice looking model would increase sales. I am also looking for more pet offerings, specifically sublimated printed dog collars and dog shirts.

This app shows promise and I would like to see it grow to provide a larger selection of products and some more features to the app it's self. Good luck Gooten

We love Gooten have products others POD dont have, like the acrylics blocks, canvas, pack folded cards and yoga mats... And we loved how our designs look.

Awful customer service with little to no follow up majority of the time. Had to disable multiple products (tumblers and fanny packs) due to way too many quality control issues -- wrong products from other stores arriving to my customers, fanny packs arriving with the zipper sewn into the seams, items arriving with zippers sticking or strings hanging, prints not aligning properly and tumblers arriving without lids CONSTANTLY. Bottom line, if you're looking for quality products - do not use Gooten, I'm honestly going to remove the app and my account.

Running a business was always such a scary thought to me, but since using Gooten, I actually have fun "working!" I could spend hours on here, and it's so amazing seeing my designs become products others can have and love as much as I do. Gooten has changed my business for the better.

I've been waiting for the response from the support team for more than TWO MONTHS - 2 MONTHS WITHOUT THE REPLY!!! Don't use it if you want to have a reliable partner.

I use a variety of PoD vendors, and LOVE some of the unique items we can get at Gooten. Our niche is specifically towards the fashion/pageant industry and our customers have really enjoyed the items and come back for more. They don't have the biggest apparel variety, but their other items are top-notch!

It’s not bad but there are better options for what I was looking for. (Drop-shipping Apparel) I found other websites that were much more helpful to my needs. That being said Gooten is a great place to start

I really like this app compared to other print on demand companies. The interface is really easy to use and support has been fantastic to deal with. They also have a nice selection of products. So far I am very happy with them.

Been using this app for over a year and very happy. Customer service and response time is very quick so that's an A+ in my book!