Wall Art Set
United States
Reviews (7)
Great app! Very simple and very useful!
This review is about Reviewers.com (a service that’s part of Loox). We tested it and gifted 10 sets of 3 framed prints to their “reviewers,” with a total cost of $2,700. So far (almost one month after delivery), we’ve received 8 reviews instead of 10. One review was negative and misleading. The reviewer stated that the prints were “not glass like it claimed to be,” even though this was not stated on the product page. They also said the quality was “terrible,” yet didn’t show any specific defect in the video. Without the caption, sound, or text, the video would actually look like a positive showcase of nice prints. This makes the process feel unreliable, even though Loox promised honest reviews. We also received a few very unprofessional reviews that appear to have been left quickly just to unlock more free products from other brands. Their policy prevents reviewers from requesting new gifts until they leave a review, but there don’t seem to be meaningful consequences for reviewers who never submit one — which likely explains the two missing reviews. Other important limitations: You can’t approve or choose who receives your products. It doesn’t seem like Reviewers.com thoroughly vets reviewers. To be fair, we did receive 2 really great reviews. But overall, based on our experience, the results didn’t justify the cost and felt risky for brands.
Developer reply ·
Hey, thank you so much for your feedback. We built this platform to provide merchants with valuable visual social proof, and we’re sorry to hear that your experience didn’t meet your expectations. While each member of the community is vetted with a sample review before they’re allowed to join, we’re redefining the community standards for quality and are now re-vetting the entire community to ensure they meet our heightened bar. Although we can’t guarantee a 100% response rate, we send multiple reminders to reduce ghosting, and any Reviewer who doesn’t leave a review on a product is not allowed to participate in future campaigns.
Great app! Many customization options and great support!
Developer reply ·
Thank you so much for your 5-star review! 🌟 We're thrilled that you love the customization options and our support. If you ever need any assistance, we're always here to help! 😊🚀
Great app and very competent support! Thank you!
Great app! So many features to manage. Very fast and competent support!
Awesome app! Lowered my bounce rate and increased my conversions. Also - top-notch support! Thank you so much for your work!
Great app and awesome service! Thank you so much! I reached out to support with a question about an additional feature of the app that was not originally intended. What was my surprise when an hour later I not only got an answer, but also found the requested functionality in the application.
