Micro-Tools
United States
Reviews (3)
I have been using this app for over a year with just the basic features and only 1 campaign. Because my overall website has a lot of page views they want to bill me $140 a month.
Developer reply ·
Thank you for the feedback, and I'm sorry you were disappointed by our recent price change. If you're an existing customer and your price was negatively impacted by this change, we'd be happy to work with you! Just shoot us an email at support@privy.com and we'll put you in touch with the right people.
The app is now dead and I'm not getting my orders out. Support is slow which is causing major headaches. I guess I need to find another app to do the job.
Developer reply ·
We’re truly sorry for the trouble you faced previously. We noticed that your store has been running smoothly for quite some time now, and we’re glad things are back on track! 😊 Our team has continuously improved the platform since then, and we hope your experience has reflected that. If everything’s been working well, we’d really appreciate it if you could consider updating your review to reflect your latest experience.
Recent updates have broken the ability to redirect a URL to a collection. I called Tech Support and the guy they connected me to was of no help like he didn't know the app.
Developer reply ·
We're truly sorry to hear about the issues you've been having after the recent updates, especially the difficulty with URL redirection to a collection. It disappoints us to know that our tech support hasn't been up to par in your experience. We understand how important it is to have reliable and responsive customer support, and we sincerely apologize. Please allow us to rectify the situation. We'll ensure to use your input to improve our services especially in relation to this specific concern. Furthermore, we'd like to have another chance to assist you and get this problem resolved. We promise you that our team will be in touch shortly to sort out the hiccup. Again, we truly value the feedback you have shared and it is essential in guiding our improvements. Expect better services from us moving forward. Best, The Shop Circle Team
