Eight Ounce Coffee Wholesale
Canada
Reviews (4)
I've only been using the app for less than a week and have yet to deploy anything that has been tested, but so far so good. The interface is intuitive and the formatting previews are dynamic, responsive and applicable to existing orders, making it easy to test over a wide-range of real-life use cases. The support staff have been responsive and helpful, following up with specific and targeted questions, suggestions and solutions, which indicates they have strong knowledge of their product and clear and direct communication with their development team.
The app team is very responsive to feedback and quick to implement suggested changes!
Developer reply ·
Thank you very much for sharing the awesome review with us, We are happy to see that our app match with your need and works great in your store. For any further queries, feel free to contact us at support@webcontrive.com or via in-app live chat, we are always happy to help you.
It doesn't work with any product that has variants. I sent them an email with the exact bit of code that just needs to be added to their pre-order button (which should be something I can add myself in the custom CSS settings), but they refused, and told me I should change my theme to one of their approved themes. I mean, obviously I'm not going to change our entire store's theme to get their simple app to work... that's a given. But I was shocked at their response. I have been using Shopify apps for ten years (maybe more?) and I am always delighted at the responses I get from other app developers, who are more than happy to tweak a bit of code to get their app working for you. Not these guys! They just don't care. What a silly app - I think I will just go in and write a bit of liquid code to change the button name to 'pre-order' if the product is tagged as a pre-order, then click the button for shopify to keep selling when the item is out of stock. This should be simple enough, and then I don't have to pay EZ PreOrder $$ every month for their lazy attitude.
Developer reply ·
Hello, We have refunded all of your app charges. For clarification, our app uses the shopify theme app extension, meaning we deploy the code to shopify and that is what is run on all user stores. If we make changes to that code, it impacts all stores, not just one. So we're unable to change certain specific things on specific stores. The app uses css selectors to locate your add to cart button and swap it out with ours. This isn't a blanket custom css section, it is only used for locating the add to cart button. The way your theme is coded, the variant ID does not dynamically refresh on variant switch, which is why the button doesn't work properly with variants. Most themes that follow the standard shopify theme guidelines do dynamically refresh the variant ID. Which is what we built the app to be compatible with since this is the majority of themes. Unfortunately anything making changes to the front end of your store will not be compatible with 100% of themes. And our app was built for ease of setup, which has its upsides but the downside is lack of customizability/compatibility. But this was a design choice as we found many other apps to be too confusing to use, so we sacrificed some compatibility for simplicity. We're sorry the app isn't compatible with your current theme and we hope to expand compatibility with themes that do not dynamically refresh the variant ID in the future. I've also sent you a detailed explanation of why the app is incompatible directly to the support email thread. Please check that.
App is really helpful - but could do with some user interface upgrades to make it easier to use. We built a wholesale application form with it. There were some bugs, but the developers fixed them quickly and efficiently.
