Fordeer: PDF Invoice Generator
View in Shopify App Store ↗Reviews (149)
We have been using Fordeer for 2 years now, the customer service is amazing! The team have always responded promptly, they have made customisations to our forms to suit our business, and when there have been problems arise, they help asap and resolve any issues as fast as they can. Highly recommend!
I've been using the paid plan, and unfortunately, the experience has been frustrating. The app frequently glitches when trying to download, print, or draft invoices. Loading times are consistently slow, regardless of the browser I use and crashes a lot. Another major issue is that invoice amounts are displayed in whole dollars only, without cents, which leads to confusion and lacks accuracy for financial records. For a paid professional plan, I expected better performance and reliability. I hope these issues are addressed soon, as they significantly impact usability. Dear Sir/Madam, We are truly sorry to hear about the negative experience you've had with our app, and we sincerely appreciate you taking the time to provide such detailed feedback. Your insights are invaluable as we strive to improve. Regarding the app loading issue you mentioned: We acknowledge that this problem occurred a few weeks ago. Our development team has since thoroughly reviewed and optimized our server infrastructure and capacity. We are confident that this loading issue has now been resolved. We kindly ask you to please access your Shopify orders or our app again to print/download invoices and verify the improvement. Concerning the currency display issue: This can typically be resolved by adjusting a setting within our app. Please navigate to Settings > Invoice settings > Currency, set the Precision to '2', and then click 'Save'. This should ensure your currency displays correctly. We are committed to regaining your trust. If you are open to it, our engineering team would be eager to review your specific case privately to ensure all issues are fully resolved. Furthermore, we can assure you that you won’t be charged for our app if it doesn’t work on your store. Thank you again for your feedback. We’re committed to learning from this and delivering the stability and support your business deserves. Sincerely, Fordeer Team
We recently installed this app to solve issues with Invoices for our wholesale customers. The app works very well and offers a large range of automation and customization features. The customer support is very responsive and willing to help get you setup correctly. We required a custom template for our invoices and the team were more than willing to help us with a quick turnaround. I highly recommend this app for any B2B invoice requirements.
Fordeer support has been fast and amazing!! They have really gone above and beyond to help us with a few customizations on our stores.
I've only been using the app for less than a week and have yet to deploy anything that has been tested, but so far so good. The interface is intuitive and the formatting previews are dynamic, responsive and applicable to existing orders, making it easy to test over a wide-range of real-life use cases. The support staff have been responsive and helpful, following up with specific and targeted questions, suggestions and solutions, which indicates they have strong knowledge of their product and clear and direct communication with their development team.
Just an amazing app and even better support from Phoebe, who is always quick to reply and patient with my questions. I would highly recommend this app. Thank you Phoebe
Clove is awesome. She helped me resolve an issue promptly, now I can use the app :)
Vertalingen werken niet, BTW nummer word niet weergegeven en de helpdesk gebruikt een vertaler zodat de sessie onduidelijk is en er geen oplossing komt. Ik heb een programmeur moeten inhuren om de vertalingen te wijzigen en de BTW op de factuur zichtbaar te krijgen. Duur en slechte kwaliteit. Hello there, Thank you for your review on the Shopify App Store. We sincerely apologize for the difficulties you've experienced with our app and would like to address your concerns. 1. Translations issue in the app: We understand that you encounteredd problems with our Dutch translations. While we have recently conducted thorough testing of our translation system, we clearly missed some critical issues. Could you please help us identify the sections or fields that were incorrectly translated? This would enable us to fix these problems promptly. 2. VAT Number not displaying on invoices: As we mentioned before, our app supports displaying the customer's VAT number on invoices when the number is collected through our app. However, since you used a different app to collect and validate VAT numbers, our team tried to guide you on how to set it up with the features available in our app. Unfortunately, it seems that this guidance was not accepted, and you opted to hire a programmer instead. While we respect your decision, we regret not having the chance to resolve this for you ourselves. To improve, we’ve asked our development team to include clearer notes in our documentation regarding customization and compatibility with third-party apps. 3. Communication issue: We use a translation tool from Crisp chat to communicate with non-English-speaking customers. If this caused any confusion, I sincerely apologize. You can always request to communicate in English directly with our support agents. Moving forward, we are working to hire multilingual support staff to better assist international customers like you. We are deeply sorry for the inconvenience caused and appreciate your patience. Your feedback is valuable and helps us improve. Please feel free to share any additional thoughts or suggestions, and we’d be happy to address them. Looking forward to hearing from you soon. Best regards, Fordeer Commerce
A really helpful and efficient app!! working better than expectations
Easy and convenient, you can send email with invoice as attached file with this app
I wanted to make a few changes to my address on invoice template and Phoebe was so quick to help me with everything I need
Super fast reply when I had a question. The support team is amazing and helpful, especially Phoebe. This app works well and does what it should - excellent!
Great app! Everything works smoothly, and there are enough customization for creating tax invoice
Phoebe was very helpful today on the chat. I was able to resolve my problem. Thank you
The app has a few flaws I would like to change however the customer service is spot on!
Quick response from Tessa! Thank you so much for your great service!
The support is great. My contact person Phoebe was super friendly, very helpful and quick. She was able to find a solution for everything. Thank you, Phoebe!
Added the app today. I had a few questions regarding customization, add reached out to support. Tessa had me up and running in just a few minutes! Can't wait for the team to start utilizing this app.
Great and easy to use. Excellent customer service!
Great and fast service provided. Tessa Easily directed me On how to solve my issue.
Tested a few invoice apps, this one really seems to be the best. It looks great and offers everything you need. Also the support is really nice and helpful. Would recommend!
Really easy to use and professional looking even on the free plan
The support service is amazing! They were able to quickly help me with my request.
Großartiges Produkt. Erfüllt alle Anforderungen an eine Rechnungsapp. Auch der Support ist jederzeit erreichbar und Tessa antwortet schnell und Professionell. Preis/Leistung unschlagbar.
An easy and simple application to use. Thanks to Tessa for her help.
This app is fantastic for sending customers PDF versions of invoices and quotes. The support team is always available, and Phoebe has been great in assisting with any issues or queries. Highly recommended!
We had some issues today concerning invoice exports: Phoebe from the support team was great and quickly resolved the issue.
Just added this app, it is exactly what I was looking for! So far, it was easy to set up and use, and the invoice looks good
Best support you can find for the price in my opinion. They have custom tailored options which would further enable scalability. Fordeer, please never change! Update 19th of June '24 - Tessa helped me swiftly with some translation issue. Fordeer is ever changing and improving and I like that a lot. Look forward to work many years with you!
Developer reply ·
Hello my dear Glas Nu, It's great to hear that you are satisfied with our application and our customer support service. Your kind words are greatly appreciated! We are proud of our team members for always going above and beyond to provide exceptional service and deliver a positive experience for our customers. We believe that every interaction with our customers is an opportunity to create a lasting impression, and we are thrilled to hear that we were able to exceed your expectations. We will continue to work hard to provide you with the best possible service and ensure that your every need is met. Thank you for taking time and choosing us. I wish you all the best with your business! Many thanks once more for your kindness <3 Warmly, - Fordeer Team
Great customer service. Whenever I have a question someone always resolves my problem quickly.
Great app, works perfectly and does exactly what we need. Saves us time and money. They also have a great customer service, especially Phoebe
Customer service is great, couple issues we've had were solved quickly
Fantastic app with exceptional support! The team is always available to assist with code and more. Packed with features, this app comes highly recommended!
Easy and quick setup , and really does what need it
Perfect support from Phoebe. If you have any problems or questions, you are helped immediately
Funcionaba bien pero no se que están haciendo que borran tu configuración o no se actualizan bien las cosas. Seguiré usando la aplicación pero es realmente frustrante que hagan cambios sin aviso y que tengas que perder otra vez tiempo para dejarlo como lo tenías.
Developer reply ·
Hi there, We were deeply sorry to read your 2-star review on our app detailing the frustrating issues you encountered. We did take your feedback seriously and immediately launched an investigation into the matter you reported earlier. As part of our latest app update, we introduced banners on the Dashboard and Customization pages to enhance the user experience. Additionally, we proactively communicated these changes through email marketing campaigns to ensure our users were well-informed. I've attached snapshots of these banners for your reference. Upon reviewing your chat with our support team, the question you ask is how to download all orders in a month, not related to adjustments made during the update process. Thus, it seems you did not provide us with this opportunity to assist you, which has impacted our ability to address your concerns effectively. Besides, we want to assure you that we always strive to respect our users' data and configurations, and we did not make any changes without your consent. Additionally, please note that discontinuing a Professional plan will revert access to the advanced features available exclusively under this plan. We understand that this experience may have caused you to lose trust in our service. We sincerely apologize for any inconvenience and frustration you faced. We are committed to continuous improvement and are taking steps to prevent similar occurrences in the future. We are following up with you via email, so kindly help to check your Inbox, and look forward to hearing your reply. Thank you for your candid feedback and continued support. Kind regards, Fordeer Commerce.
Phoebe was most helpful, resolved my issue in just a few minutes and send me images to follow the process. Very clear and precise, thank you
Net begonnen met PDF Invoice, maar de eerste resultaten zijn goed. Fijne ondersteuning via de chat. Keep up the good work!
Super service, vlotte en vriendelijke support van Phoebe! Doen wat belooft wordt. Aanrader!
Great customer service and app works great. Does exactly what is needed!
I tried my best to like this app especially since they had the most gracious free option and support was excellent but the app simply didn't work. There were constant issues rendering invoices, did not have a print option from Shopify order page, there were multiple clicks for downloading invoices, or just timed out. Support apologized multiple times and said they fixed it but the issues continued for over a month.
I've been using the generator for my Shopify store and it's fantastic. The app is user-friendly and integrates perfectly with Shopify, offering professional and customizable invoice templates. The Fordeer team provides quick and friendly support, enhancing the overall experience. Highly recommended for any Shopify business owner looking for an efficient invoicing solution.
por el momento me parece muy buena app, la acabo de descargar.
super user friendly app and helpful customer service
Good app with lots of features, and the customer service is a 11/10. It is a little difficult to start with but that is because there are so many features and customisation options. Once you get the hang out of it, it is a breeze.
Great app for sending great looking tax invoices. Inline editable.
Just installed the app and first look is perfect. Instant customer service and very customizable. Especially for multi currency and multi language a 100% recommended app! Best scrub-supply.com
This program is full of features, the temples look nice and professional, and it really helps me manage my store.
Great service, the invoice is easy to edit. A lot of features and if needed you can contact the support! They are great, and super reactive!
I have installed and used this invoice app, and it meets the basic needs of my store. It seems that they are about to release a new version, and I am looking forward to seeing many improvements.
Helpful and quick to fix and assist with any issues. Nice app that helps run our business smoothly and efficiently.
I'm impressed with this app! The templates are both simple and effective. The automated invoicing feature ensures that my customers receive VAT invoices once their orders are fulfilled. The customer service is truly exceptional. When I had questions about designing my emails and navigating the settings, Phoebe, a supporter, provided invaluable assistance with incredibly fast response times.
Great app, very easy and simple to use. It helps to have quick invoices with great support from Phoebe.
The support from Pheobe has been excellent. This app is looking to be a great solution for our business. Thank you!
Developer reply ·
Dear Holstee store, Thank you for taking the time to leave a great review for our app! We're delighted to hear that you've had a positive experience with it so far. We look forward to receiving your full review after you've had a chance to use the app more extensively. Your feedback is invaluable to us, and it helps us continually improve and enhance our application to better meet your needs. If you have any questions or need assistance while using the app, please don't hesitate to reach out to us at support@fordeer.io or our friendly live chat. We're here to ensure you have the best experience possible. Once again, thank you for choosing our app, and we can't wait to hear more about your experience with it in the future! Best regards, Fordeer Commerce <3
So far the best app I could find for our invoicing solution. Good features at reasonable prices. Excellent help also!
The app is amazing at sending invoices automatically to customers, printing, editing as well and making invoices from scratch. We used to do some tasks manually but we can do them automatically now! This really saves time. The support is great and fast. Totally recommended.
Thanks for the great Shopify app. This app has made creating invoices a breeze. Also, it can help me set up email automation campaigns with attached PDF invoices. That saves a lot of time for me. Thank again!
Good, simple, and efficient app. Also amazing customer service. This solves a lot of work and saves much time because there are many clients who need invoices for their orders. Highly recommend!
So far I've only used the free version. The support is great and with a chat system always available and helpful. Will try the free trial of the paid version soon.
This is the first invoice generator app I have used for my business. Thankfully, I have been satisfied with the app so far. Also, the team is professional and knowledgeable. I like this app!
Great service setting up automatic flows of invoice sendings. Also, excellent email support, solving queries or problems fast.
As my business is small, I was looking for a customizable product with a free plan. Then I found Fordeer. This app is simple to use and best of all, you can try it for free!
