Atomic Flare
Canada
Reviews (2)
This app was wonderful to use at the beginning, but has grown progressively buggy over the years with support offering little to no help. It is also not being updated to work with changes Shopify is making and is becoming increasingly obsolete as I need to modify about half my inventory data manually since there is no sync between Airtable and Shopify for those particular fields and when asked, I was told there were no plans to do so.
Developer reply ·
We're sorry to hear that your experience hasn't met your expectations — we truly value your feedback and would like to clarify a few points: - The last time you reached out to us was over four months ago. At that time, we were still working on the product category fields as part of the big API changes that Shopify was forcing all apps to go through. The product category fields are now live. - Regarding the inventory syncing issue, it was due to inventory tracking being disabled for certain products in your store. We provided guidance on enabling this feature and instructions on how AirPower can automatically activate inventory tracking for you. We sincerely regret that your recent impression of our service hasn't been positive. We intentionally roll out changes gradually because we support thousands of stores and manage tens of millions of item syncs weekly. Each update is thoroughly tested to ensure reliability and uninterrupted service for all of our customers.
I really want to be able to love this app, I like the interface and the reports. But I have to give one star because the connection between POS and E-Commerce is way too buggy and unreliable, to the point of being fraudulent. I invested in this product to sync my inventories between Square and Shopify. It works well with the Shopify side, but the Square side is highly defective. Instead of overwriting inventory, 75% of the time it either adds to the current quantity (therefore inflating the inventory) or just does not transmit any info at all. This would then overwrite my Shopify inventory with the wrong information. I've been spending 1-2 hours a week fixing the mistakes SKUIQ was causing. I spent almost a month trying to get assistance from SKUIQ but they only have a live chat that can fix small issues and if you want to escalate to a ticket expect a week for a response minimum. They cannot solve the issue but refuse to refund me for the annual subscription paid despite the fact the product does not do the service advertised. Stop claiming to work with Square POS. Your software does not interface properly with its API. Thank you for sharing your concerns, and we sincerely apologize for the challenges you've faced. We understand the importance of a reliable connection between Square and Shopify, and we're actively working on improving our Square integration. Currently, our Square integration is undergoing a comprehensive update that is set to be released in the middle of this year. It's important to note that the quantity syncing issues you mentioned are experienced by a relatively small percentage of our user base, particularly those with a high number of items (less than 10%). The syncing rate mismatch between platforms occasionally leads to overrides and quantity discrepancies when there are many updates queuing simultaneously. We truly value your feedback and are committed to resolving these issues. We appreciate your patience during this update process. Your satisfaction is our priority, and we're dedicated to making the necessary improvements.
