Picket&Rail Singapore's No.1 Premium Solid Wood Furniture & Custom Lifestyle Retailer
Singapore
Reviews (2)
The app looked really good at the start. But the thing that did the whole app in is the import sample data. This wipes out all that you have created earlier if you use it accidentally. Lost 4 hours of work. Just too sensitive in a team environment. A supposedly useful feature is its Achilles heel. Thank you for your reply. Saving a template feature is quite important. Changed from one to three stars for sincere reply. Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. Please feel free reach out to support@arenacommerce.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. To be honest, we have never encountered a case like you among the thousands of stores that use our app. You will not lose custom form settings data unless you click the Save button after clicking import & verify your new setting. In addition, your metafields value is stored by Shopify so it can't lost with import sample custom field setting feature.
App has been updated and working. Excellent response. Upgrading to 5 stars from 3 stars previously. Keep up the good work. Everything was good until I realised that the app affected the mobile menu of my theme. I am using outofthesandbox Mobilia theme. Everytime I clicked on the hamburger icon the page would pop back to the previous webpage. I did not use any back html or javas code. Would love to use the app again if the problem is resolved.
Developer reply ·
Update: Hey there! We have fixed the issue that you were facing. I've also written another follow up email to you informing you about it. Looking forward to hearing back from you soon. Original reply: Hi there, this is Preetam, one of the co-founders of the app. Don't worry, I'll resolve your problems faced with my app :) First of all, thanks for using our app. We are glad that you chose us. Secondly, I promise you that we will do everything in our power to fix the mobile menu issue that you faced due to our app. I have written an email to you asking for more details. I've shared my WhatsApp number with you in the email in case you prefer talking over WhatsApp. Kindly reply back so that my co-founder and I can diagnose the problem, and resolve it for you. We can't wait to get you back onboard and continue using our app for your business :) Kind regards, Preetam Nath SuperLemon Apps