Cascade Iron Co
United States
Reviews (4)
easy to use & great customer support
Developer reply ·
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
As an OG pinner (started back in 2010 with millions of views on my personal brand page), I am so frustrated and disappointed with the lack of customer service. It's almost as if they're all back there just laughing and smirking and joking at each help request that comes in. They respond with canned, repeated messages looping you back through the vortex of pretty but unhelpful support pages. Questions unanswered, promises to follow up left broken, yet new emails with shiny objects - it's like a toxic relationship you can't get out of. From trying to reconnect a shopify catalog (that mysteriously, without notice disconnected and a link to nowhere) to trying to get more than just the spinning button in response to affiliate links not saving - it's a general cluster of glitches, wasted time, & disappointment.
App & store not syncing properly, despite manual resync. The biggest concern & issue is the absolute lack of response and customer service. I've tried several different methods of contacting mailchimp and have waited over several days. Worst customer service compared to other platforms I've used.
