Mailchimp Email SMS Marketing
by Intuit Mailchimp · launched
View in Shopify App Store ↗Reviews (1505)
Juvy was incredibly patient and helpful. We got disconnected a few times over chat, and she reached out via email to follow up and make sure the problem was addressed. She responded quickly and with clear instructions for the troubleshooting and eventually helped solve the issue. She was very kind and friendly throughout this entire process, which helped with the frustration from different methods not working.
I had a wonderful experience with Marz! They were extremely helpful, patient, knowledgeable, and supportive throughout the entire process. They took the time to understand my requirements, guided me step by step, and made sure all my questions were answered. I truly appreciate their dedication and willingness to help until everything was resolved. Excellent customer service! Thank you so much, Marz, for your outstanding support!
Jean was amazing. She was patient, helpful and guided us through fixing our Shopify–Mailchimp connection. We’re very happy with the support she provided, and the customer sync is working again. Thank you, Jean, and thank you to Lance for helping us along the way. Much appreciated from Milano Hair Studio.
After getting inexplicably disconnected from our chat, I appreciated that Sher reached out via email to help me sort my issue. Thanks so much!
Great, great, great help, SEPH helped creating an automation. Helped me 100% with setting it up + response time was very fast!
I have been using mailchimp for a few years. It offers affordable plans for small business like me for a start. There are a lot of functions in the app, the more functions and more subscribers you have, the higher the subscription fees. What I like about the app is their customer service. They provide real person to support me in the chatbox. I had trouble with my setting and customer service Nadz was very helpful and guided me through the whole process. I also had trouble with my billing, there were extra charge once my contact exist 1500. The system does not send any email notification by default, so i learned that I have to check the billing cycle in the app very often to ensure that I don't get charged extra. Again, I got customer service to attend to my query.
Lori was absolutely fantastic! She was so kind, patient and helpful throughout the whole process. I'd been strugggling to resolve our Shopify and Mailchimp integration issue for quite some time, and Lori provided really clear, step by step instructions that worked perfectly. She made what was a v frustrating issue really straightforward and reassuring. I'm genuinely so grateful for her help and delighted to have everything working again. Thank you so much, Lori!
Marz did a good job helping me today, took the time to explain, ty
Working with Marz was fantastic! They were patient with me, very informative and got my issue solved quickly! Thank you!
You are very blessed to have Nadz as one of your support teams. She was so knowlegable, patient and kind and I was totally lost in trying to figure out where my subscriptions were being directed when I thought I had changed things... She walked me through the possibilities and now I know how to fix things! I am VERY grateful! You have a gem there!
good, Mary helped me even when my computer had to be restarted twice, she was there when I logged back in.
Very helpful with getting multiple shops connected and set up properly. Thanks for all the help.
Paul was the best! Super knowledgeable and quick to respond. Took care of me and got me all set up.
David was wonderful to work with. He was quick to respond, helpful and kind!
Customer Support is great! Lance was very professional and took time and care to help me solve my issues. Keep up the awesome work!
merci à David pour son afficacité !!!! il a ete top.
I had a brilliant experience with Jean this evening, who walked me through several problems I was having integrating MailChimp with Shopify and setting up various alerts and emails. She was very detailed and patient, as I don't really know what I'm doing. It's been the best experience I've had yet with virtual support. Thank you very much, Jean!
Support with Marz went well. We worked through the troubleshoot for tag sync issues with Shopify and Mailchimp. After some time of finding the problem, Marz had it corrected. Thank you - Starkey Products
Lori has been incredibly helpful throughout my experience with Mailchimp. She is very enthusiastic, prompt, and attentive to every detail. She takes the time to understand the issue and provides clear, thoughtful solutions. I really appreciate her professionalism and dedication to making sure everything is resolved smoothly. Excellent customer support!
Great support from Cyrus to fix a data sync issue. Thank you!
Working with Seph on an issue with a syncing setting to Shopify was so easy! He helped find the issue quickly and helped me get it resolved. His customer service was excellent as was his attitude during our chat session.
Assistenza fantastica, Sher è stata veloce, brava, gentile ed EFFICACE!!!! Grazie
Jean was great - very attentive and walked me through the steps to solve my problem.
thanks to both Troy and Rhett who helpwd me get an embedded form up and running
Ive been using the mailchimp integration for years now. Works great. And their customer service has been awesome.
Great app to use. The support is amazing too, especially Sher!
Chatted with Seph today and they worked really hard to resolve my issue and were really polite, helpful and responsive.
I've used Mailchimp for over 10-years with no issue, until today. I was looking into fixing it myself when I received a Customer Support pop-up message from Rhedd, a real person! There's nothing worse than dealing with an AI bot. Rhedd was very helpful, he sent screenshots so I knew exactly what he was talking about and he spoke directly with the developers on the MailChimp end. Very refreshing to get help from a real person who wasn't working off a script like some companies!
Jean was very helpful with all the questions I had! My issues were resolved and my questions were all answered.
Seph provided excellent support and was extremely helpful throughout the entire process. He quickly understood the issue with our Shopify and Mailchimp integration, clearly explained what needed to be done, and helped us resolve the problem efficiently. The communication was clear, professional, and friendly at all times. I really appreciate his patience and willingness to help until everything was sorted out. Excellent customer service. Thank you very much, Seph!
Jean reached out to me to help with the integration when I was having trouble with webshop subscribers. They were helpful and eager to figure things out, but as it was already almost midnight my end, I asked them to email me to follow up the problem with fresh eyes. During initial troubleshooting, however, I tried to reinstall the plugin on Shopify, and that's where everything went wrong overnight - the plugin assigned all my past customers as new customers, and they all got pushed through an automation receiving incorrect emails from me. It's thankfully all fixed now, but the extra work wasn't great. Perhaps the plugin should have a warning about this, or at-least check order dates and only process new customers added from the moment the plugin installs? That's why 4/5 stars. This was unnecessary.
Foi muito fácil de instalar com a ajuda de SEPH.
Mary was great! Top notch customer service. Give that girl a raise!
Mary was so helpful! She was very responsive and Kive. She really helped me solve a problem that I was struggling with.
Sean was super helpful and responsive and sorted my problem out in no time, thank you so much, you were brilliant!
Juvy was a wonderful and lovely person, helped me patiently with all my questions. Never experienced such a great support on a website! Amazing! Thank you Juvy :)
Lance did a great job explaining all steps to help resolve my issues.
Thank you Jean, I appreciate you fast response and easy to understand answers!
Marz was a great help to verifying our integration and testing it for us. A+!!!!
Great support! Rhedd was very helpful and guided me step by step through the Shopify integration and initial sync. Thank you!
I had a question and it was quickly answered by Sean. He was so helpful and responsive.
you need to hope you get Marz to as your customer service agent. had everything figured out and fixed within minutes. we got disconnected and they reached out before i freaked out. top notch service.
Mailchimp is still the industry standard in email marketing. One of the main reasons? Awesome support. Rhedd was extremely helpful and quick in his responses.
Everyone that has helped me thus far has been amazing!
Nadz was amazing and great at guiding me through the problem
Excellent support - Jean was extremely patient and attentive
David helped me through a very complicated situation with the integration of Mailchimp with my Shopify store. He was very thorough and patient with the multiple issues that needed correcting. It was great to work with him.
Paul has been patient and very helpful in assisting me!
Great app and integrations, and an amazing support experience today with Marz! Thank you!
Rhedd assisted me in setting up the automation. I'm very pleased with the customer service.
Sean was very helpful in confirming my app connections with Shopify. Thank you!
Lori provided exceptional support! She was incredibly helpful, fast, and quickly escalated my account recovery issue to the right team. Excellent customer service!
I had an issue changing setup and Lance was super helpful via the Mailchimp Integration Support Team. 10/10 service.
Jean is awesome! She replied super fast and instantly understood exactly what I needed. Problem solved in no time. Highly recommend!
David was polite, helpful, and super patient with me!!!
mr. McCarney was great today! helped me like no one else could! this guy is a great employ! hope u all give him a lil extra for today the guy deserve! cheers
NADZ was of so much help with our account set up, much appreciated.
Paul was super helpful and very easy to reach - thank you!
