SNACKLINS
United States
Reviews (5)
Amazing app that streamlined our subscription service for our loyal customers. Beyond that, the customer service is miles ahead of the competition. Would highly recommend for any entrepreneur
Customer service wont solve any issues and passes the buck back to Shopify. NO ROI on this service and it's a waste of money for any CPG company
Developer reply ·
Hi SNACKLINS team, We would like to apologize for your negative experience with our team.😥 As mentioned in the email reply, our team went ahead and conducted a thorough investigation, and we see that our support manager misunderstood your question. Unfortunately, this happens when contact is not face-to-face. 😔 That's why the answer has included the information about not reversing the charges, as Shopify Billing helps us with that. However, as we investigated, we found out that you have faced an issue with removing our app. If there is anything we can do to get you to give us another chance or make things right, please feel free to message us directly at support@growave.io.📩 If you're still experiencing issues, please reach out to us — we're more than happy to help, and we want to make sure that any lingering concerns are addressed. Btw, to better assist you and correct your impression, I have sent a follow-up email with a personalized suggestion. Please check your inbox for details. Thank you so much!✨
There's no way to prevent orders from being delayed, but this app helps make the customer experience better and helps our customer service look better. The app easily integrates with Klaviyo, allowing us to set up flows and send automated emails to customers when their order might be delayed. The Where's My Order team has been super helpful and responsive in helping customizing everything to our needs. Highly recommend to all Shopify businesses.
Easy to use and very customizable. Support team is excellent! Can't say enough about how responsive and helpful they have been from the day I installed the app to now (more than 6 months later). Highly recommend.
Developer reply ·
We're so glad to hear things are working for you so far! Please let us know if there's ever anything we can do to help along the way!
Excellent support launching the program. Our Customer Success Manager was incredibly thorough and supportive. Still in the trial period but very satisfied thus far.
