Taimed Society
United States
Reviews (2)
I deleted this app and I am still being charged for it... I need someone to get in contact with me asap
Developer reply ·
Hey Taimed Society, We've looked into your query. Shopify’s recurring app charges are billed with the next Shopify 30-day invoice. For your store, the bill on May 5 includes the app subscription from April 20-May 20. You uninstalled on May 3rd, but the Bill was created on Apr 22, 2022, but you didn’t get the invoiced charge until May 19th. Which is confusing, but unfortunately out of our control. However in this instance we'd like to offer you a refund. Please get in touch with our support team - they've sent you an email :)
Wish I found this app earlier in my search... Super helpful and patient customer service folx... I look forward to upgrading when my business is booming...
